Amazon Customer Service Associate reviews

3.8

69% would recommend to a friend

(1,813 total reviews)
avatar

Andrew Jassy

68% approve of CEO

55% positive business outlook

Customer Service Associate employees have rated Amazon with 3.8 out of 5 stars, based on 1,813 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

You earn a salary Meeting other people

Cons

Probably the worst place I've ever worked. You're treated like a number, not a person. The shifts and hours are unreasonable. It's clear they're taking advantage of employing South Africans and the employment crisis.

Viewing 10 - 12 of 1,813 Reviews

Glassdoor has 251,198 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.