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      Amazon

      Engaged Employer

      Amazon Customer Support Associate reviews

      3.9

      57% would recommend to a friend

      (106 total reviews)
      avatar

      Andrew Jassy

      99% approve of CEO

      78% positive business outlook

      Ratings by demographic groups

      Customer Support Associate employees have rated Amazon with 3.9 out of 5 stars, based on 106 company reviews on Glassdoor. This indicates that most Customer Support Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Support Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      106 reviews
      4.0
      Feb 5, 2023

      Overall Experience

      Customer support associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some pros of working as a customer support associate at Amazon India are: Good work-life balance: Amazon is known for providing its employees with a good work-life balance, which allows them to balance their work and personal life. Work Culture: Amazon is known for its positive and dynamic work culture, and its focus on employee satisfaction and development. Diverse and Inclusive Environment: Amazon values diversity and creates a supportive and inclusive environment for all employees. Employee Support: Amazon provides its employees with a supportive work environment that fosters teamwork, collaboration, and helps employees to grow and develop.

      Cons

      Long hours: Working as a customer support associate in Amazon India can be quite demanding, with long hours and high work pressure. High stress environment: The customer support associates have to deal with angry and frustrated customers on a daily basis, which can lead to a lot of stress and burnout. Monotonous work: The customer support role is repetitive, and some employees might find it monotonous and dull after a while. Limited growth opportunities: While Amazon is a large company, the customer support role may not offer many opportunities for growth or career advancement. Pay and benefits: Some employees have reported that the pay and benefits offered for customer support positions at Amazon India are not as competitive as in other companies. Constant monitoring and evaluation: The customer support associates are constantly monitored and evaluated on their performance, which can be stressful and lead to a feeling of being under constant pressure.

      Viewing 22 - 24 of 106 Reviews
      Related searches: Amazon Customer Support Associate jobs | Amazon Customer Support Associate salaries | Amazon benefits | Amazon Customer Support Associate interviews | Amazon conversations
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      Glassdoor has 251,224 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.