Amazon Virtual Customer Service Associate reviews

4.2

71% would recommend to a friend

(138 total reviews)
avatar

Andrew Jassy

69% approve of CEO

69% positive business outlook

Virtual Customer Service Associate employees have rated Amazon with 4.2 out of 5 stars, based on 138 company reviews on Glassdoor. This indicates that most Virtual Customer Service Associate professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Virtual Customer Service Associate professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

138 reviews
1.0
Apr 12, 2017
Recommend
CEO approval
Business Outlook

Pros

There is overtime pay. There is voluntary time off. Seasonal employees receive a small bonus. Full time schedules are optional.

Cons

Procedures change often. Preferred metrics are challenging to maintain. There is quite a bit of miscommunication from leadership, as well as Human Resources. Voluntary Time Off is offered, but can affect your metrics if you take too much.

Viewing 136 - 138 of 138 Reviews

Glassdoor has 250,387 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.