Case metrics driven corporation.
Pros
High rate of pay in comparison to current market in Ireland.
Cons
-lack of coopration - not time for anything - micromaangement - working for 3 people, when not busy for 2 only - high stress environment with customers all day long demanding you to fix in 5 minutes what then were creating for years - cases and availability for either email or live contacts metrics, so if you work for customer 1 with things you need to replicate you are expected to be also available for another customer to come with another case, plus you get pagged and messages from Slack all the time from other engineers and technical account managers following up this or other cases all the time - you have to resolve like 2-3 cases per day and these are never simple as they in general take 3 days or longer to for resolution, so you have to build up your lobby and work at least 5 per day to met metrics - no time for learning or development during work, you be lucky if you have time to have lunch in peace - hiring freeze until last month, but a lot of non-EU staff were hiered in last year, most of engineers is not from Europe - if your manager is non-EU prepare for long hours and constant brainwash about metrics and goals
