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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,623 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,623 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Apr 11, 2009

      Company needs to focus on the client and customer more

      Former manager of business development
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have to say the best reason to work for Amex is to obtain work experience related to the industry you are in. Many companies out there are willing to listed to what Amex has to offer them simply because of the brand name and people's preconception that Amex = Great Customer Service.

      Cons

      The most senior level management seems to turn a cold shoulder to the effects of many of the less than thought out decisions that are made. The training of new hires is little to non existent. In order to succeed, you must seek to learn the position on your own otherwise you will be shown the door.

      1.0
      Apr 8, 2009

      If the people make the company then American Express is in trouble.

      Database analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The opportunity to work with diverse cultures. We routinely speak with people in India, England and Mexico. We regularly work with people in New York and Florida.

      Cons

      Everywhere there are people in jobs they aren't qualified for. Usually it's because the organization or job has changed a lot but management is too afraid to get rid of the people that haven't kept up. People were promoted before they were ready. We've outsourced jobs to very unqualified people.

      Viewing 18439 - 18441 of 18,623 Reviews
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      Glassdoor has 21,978 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.