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      American Express

      Engaged Employer

      American Express reviews

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      4.1

      81% would recommend to a friend

      (18,592 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,592 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Jul 31, 2008

      Great company to work for.

      Senior programmer analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance and carrer opportunities. Support for personal development. Pays up to $5k in tuition reimbursements. Work from home for a couple of days per week is a great feature. Excellent corporate employee culture. Employees demonstrate high respect and supportive. I highly recommend working for this company.

      Cons

      Decisions are not taken quick enough. Most of decisions made takes such a long time wich is frustrating some times. Healthcare plance are not so good. High copays and deductibles. Not many plans to choose from. Retirement plans have very restricted options. 401K savings can not be moved around when the market is not doing good.

      2.0
      Jul 22, 2008

      Great work life balance, but you're not going to learn marketing

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work life balance - easiest job I've ever had (including high school jobs). I have plenty of time off and little was demanded of me day to day. The way that jobs were sub divided so far down, you could be an expert in your area without being over worked. Good perks as far as give aways, holiday parties, time off, summer hours, not a strict dress code and a good place to find other, young, smart people to date.

      Cons

      Not actually a marketing company, very bogged down in process, not friendly to outsiders

      5.0
      Jul 22, 2008

      Yes, i think the company will do big things under his leadership!

      Customer service/sales (account manager)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay which is very competitive , work in an environment which is fun and casual (No Need for tight suits and briefcases unless your into that kind of thing), managers that care most often than not about you and your life , training by individuals that are skilled and love their job enough to make you feel you might want to retire here. Lots of Prize, Gifts, and merchandise to be won or bought at cheap prices and no these are things may actually like such as 22" rims, an Xbox, and Gas Cards just to name a few. Will you think your being Brainwashed, of course, but you'll like it.

      Cons

      Customer service is so crucial that employees may "wet the bed" if not bringing their "A" game and "mysteriously disappear" if not selling and making AMEX the big bucks.If you do customer service you got to give extraordinary service and wrap it up in good time. If your in sales, you get a little more time but your life may end short at Amex if not making that quota. You see every possible detail about this person even category the person falls into i.e. from influential to frequent caller. Customers will lie and act brand new with you so you cant get too personal or feel for their situation so much that you risk your own job to protect them from themselves.

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      Glassdoor has 21,943 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.