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      American Express

      Engaged Employer

      American Express reviews

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      4.1

      81% would recommend to a friend

      (18,588 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,588 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Jun 11, 2008

      Amex - Grim.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay checks do arrive regularly. Until relatively recently there was an exceptional health insurance plan available, and retirement was reasonable - even expected.

      Cons

      The neverending careerists and finaglers - the users and ill-trained managers. The constant fear of outsourcing, and even now, 'in-sourcing' - as a global business there's really no good reason, according to management, to maintain their costly US based employees. The threat is always, always there - and as a result, new hires treat the place as a slightly more high level fast food job.

      5.0
      Jun 4, 2008

      American Express ROCKS!

      Senior marketing analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wonderful company to work for! Amex cares about it's employees and invests a lot of time and money in people support and development. Excellent work-life balance. Great leadership!This is a company that cares about its people and also cares about giving back to the community and the world.

      Cons

      Sometimes it can take a long time for decisions to get made, but mostly because Amex is a consensus driven company -- so it's understandable and not a job dis-satisfier. It is definitely a big corporation so there are a number of bureaucratic processes, however you would find this at almost any big company. The pro here is that Amex invests a lot in its systems, training and resources.

      5.0
      Jun 4, 2008

      In one word Excellent

      Customer care professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent Pay, Excellent Benefits, Great Opportunities. This is an entry level position within the company, they give you 4 weeks paid vacation with the option to "buy" a 5th week. The benefits package is outstanding, they pay for around 80% of your health care expenses. The opportunities they give you for growth are outstanding, I have been in 5 different positions within the past 4 years, that have given me the expertise in various departments and try out positions within other departments to see it they are a fit. They do an excellent job recognizing positive results and promoting them within the each department celebrating each individuals contributions. Their leaders do an outstanding job providing constructive feedback about job performance and the feedback is aimed at promoting better job performance and movement within the company

      Cons

      the company at times is driven more by numbers than people, but given the nature of the economy, especially in the credit card industry, its not surprising. At times I do not understand managements choices for the direction my department is heading, and their choice in some leaders

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