Aon reviews

The leadership team at times is detached form reality and spends enormous amounts of time and money on corporate mumbo jumbo with a new scheme or initiative that in the majority of cases doesn't help any clients or anyone doing the day to day business. Pay is also low in comparison to peer (witht he exception of Marsh) and teams are very lean resulting in large workloads for most employees. This results in many leaving

I have seen system improvements over 10 years, but it’s very difficult to participate in any changes for the good of the company. The middle-management is very sympathetic, but the upper management will not hear the feedback of the people on the ground on the front lines of serving customers. There are many dysfunctional aspects of the computer software, phones system, and various policies and procedures. 10 years ago it was truly like a third world sweat shop, in violation of state labor laws, pressuring us to work through our lunches, work 60-70 hour weeks, and loading us with many unreasonable expectations. Those conditions have dramatically improved over the years, but there is still an over reliance on too few core employees with seasonal contracting with inexperienced staff, leading to negative customer experience, unsatisfied clients, and unacceptable stress levels for staff.