Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 624 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 563 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 531 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 523 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 372 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 476 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 99 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 65 reviews)); "Favoritism is rampant and line managers are not effective at developing talent." ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

May 28, 2026

Good learning environment but lacks quality focus

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

learning about scaling learning about A/B testing good innovation environment

Cons

lack of quality mindset lack of common and shared knowledge disjoint teams

Booking.com Response

Hi, thank you for sharing your experience with us. We're pleased to hear you've found value in our A/B testing culture and innovation environment. Your feedback on knowledge sharing and cross-team alignment is noted — we believe that collaboration and shared ownership are key to quality, and this is an area we're continuously working to improve. We'd encourage you to raise these observations with your manager or team lead to help drive the changes you'd like to see. The Booking.com team

5.0

May 21, 2026

Supportive management with busy peak periods

Cs guest specialist

Recommend

CEO approval

Business Outlook

Pros

Good benefits, nice management team and colleagues

Cons

Can be busy during peak times

Booking.com Response

Hi, thank you for the kind words! We're delighted to hear that you feel supported by your management team and that you enjoy your colleagues. Peak periods are indeed demanding in our industry, and we truly appreciate the dedication of our Customer Service team during those times. Thank you for being part of the Booking.com family! The Booking.com team

2.0

May 21, 2026

Beautiful campus, but toxic management and limited growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Nice lunch, campus is beautiful. Working remotly for some teams is easier then others. They offer some nice benefits for travel or different type of leave.

Cons

Management is really toxic and there is a lot of favoritism and nepotism all over. Generally, leadership is not that good at leading. People stay there for salaries and status. Career is progression hardly possible.

Booking.com Response

Hi, thank you for sharing your feedback. We're glad you appreciated some of the benefits and our campus. However, we're truly sorry to hear about your experience with management — this is not reflective of the inclusive and supportive culture we strive to build. We have clear policies against favouritism in our Code of Conduct, and we're actively working with local management to reinforce professional behaviour so every employee feels valued and has equal opportunities. We strongly encourage you to reach out to your HR Business Partner or our confidential 24-hour Ethics & Compliance Helpline to share your experience — all reports are fully investigated. The Booking.com team

Viewing 4 - 6 of 7,584 Reviews

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