Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

79% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (727) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (178) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 612 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 589 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 528 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 516 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 376 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 482 reviews)); "Bad managers are very bad" ((in 254 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "No career opportunities in Zagreb" ((in 62 reviews)); "• Blatant Favoritism within the office" ((in 59 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.0

79% would recommend to a friend

(7,604 total reviews)

Glenn Fogel

69% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.0 out of 5 stars, based on 7,604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Aug 24, 2015

Avoid employment

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Non pros, only cons for Rental Cars

Cons

Grumpy managers Bad culture Bonus driven culture brings the company to the limit of fraud

Booking.com Response

10y

Hi, I am sorry that you feel the way that you describe. I hope that you raised these concerns with us before you left but if not I would be happy to discuss them in more detail if you contact me. We are working hard at the moment to develop our culture and in fact on the day you posted this review we launched our Values Festival, an event designed to gain feedback from colleagues and develop and articulate our organisational Values. Earlier this year we also held our first Management Training programme with more than 100 managers across the business. If there have been specific problems with individuals I'd be happy to help but I am confident this does not describe the normal situation. As with anything we can always get better and we are working hard on that. Thanks Ryan Cheyne - People Director

4.0

Aug 23, 2015

Good workplace

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Work and fun in the same, many events in Booking.com such as summer party where all staffs gather and have fun

Cons

As a customer service you have to follow schedule, and it is very strict. Your break time every day will be scheduled at certain time so you can't take it anytime you want

3.0

Aug 23, 2015

Great Company - Poor management

Key account manager

Recommend

CEO approval

Business Outlook

Pros

Great learning opportunity, there is a lot of room to learn and do. You do get trips to Amsterdam every now and then. The office space is fun and for the most part your colleagues can be fun as well

Cons

Management is poor. They have no experience managing people before and do not lead by example at all. Some of them express behaviours that are shameful to be expressed in public.

Viewing 7162 - 7164 of 7,604 Reviews

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