Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 629 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 588 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 526 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 511 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 482 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 100 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Jun 5, 2014

Wouldn't work for another company!

Team lead

Recommend

CEO approval

Business Outlook

Pros

For me, the work environment is what beats all the other companies out there. The amount of different cultures, the relaxed atmosphere, not being micromanaged, having opportunity to learn and develop on a day to basis. Yes the work may be repetitive, but at the end of the day it is what YOU do and how pro active you are in your own development.

Cons

Salary could be higher.

2.0

Jun 2, 2014

Good for a short while. Career development is non existent.

Translator

Recommend

CEO approval

Business Outlook

Pros

Colleagues are great, innnovation is everywhere. Work balance is good. For someone interested to develop a career in the dot-com world, it is a good place to start.

Cons

Management is amateurish and the chances to grow in the company are dim. Salaries are kept at the minimum while benefits are given instead.

3.0

Jun 1, 2014

Company Review of Booking.com

Account manager

Recommend

CEO approval

Business Outlook

Pros

Colleagues are great/ time-spirit is awesome/ international environment/ exchange on a global scale/ AM work is interesting and challenging

Cons

Start-up salary/ evaluation system of employees is questionable/ even AM's sometimes fell like doing Call Center duties/ consistent telephone availability and less time within working hours to focus on personal development/

Booking.com Response

11y

Thanks for your comments. Personal development is important to us, but can be at odds with business demands.

Viewing 7432 - 7434 of 7,594 Reviews

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