Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 629 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 588 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 526 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 511 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 482 reviews)); "Bad managers are very bad" ((in 261 reviews)); "Bad leadership as far as I know." ((in 100 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 62 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

May 7, 2014

Great learnings, no nonsense

User experience designer

Recommend

CEO approval

Business Outlook

Pros

Booking.com has an awesome atmosphere, people here are smart, friendly and helpful. It has this startup feeling but it's a big company. Great place to learn from others, everyone is open to hear you, everything is data-driven.

Cons

Sometimes it has something I'd call growing pains, but because nothing is written down in stone, it's always open to improvement, as long as it makes sense, and there's data backing up the idea.

3.0

May 7, 2014

It's all about the boss

Dialect editor

Recommend

CEO approval

Business Outlook

Pros

It's a great place for expats who don't speak Dutch, and want to work in their native language. The location makes for an easy commute depending on where you come from. If you do your work and keep your head down, it's a great place to work while you look for other employment. The atmosphere is pretty relaxed.

Cons

The salary is low depending on the job, and there doesn't seem to be much growth opportunity.

2.0

May 6, 2014

Disappointing and frustrating.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Worked with some amazing, creative and smart individuals. Not only in my office but throughout the company world wide. Some travel opportunities.

Cons

Position was not challenging. Middle management were extremely clique-ish. Promotions were given out based on personal relationships rather than merit. If you weren't willing to participate in the gossip chances are your opportunities for advancement were very limited. When I was hired, the recruiter and other interviewers skewed the truth regarding position responsibilities and travel options. Needless to say I was very disappointed and shocked on the first day of training.

Viewing 7438 - 7440 of 7,594 Reviews

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