Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 592 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 522 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 506 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jul 24, 2012

International methality, local flavour

Account manager in the balkan team

Recommend

CEO approval

Business Outlook

Pros

International company, great concepts, oportunity to know a lot a people and to travel from office to office.

Cons

the local office in Vienna is having a different conception of what Booking.com is about compared to the other offices. The employees here are kept in the dark - contrained to a simple routine of work and not encouraged to contribute ideas and grow withing the company The option to grow within the company is advertised but not applied - at least this was my experience

1.0

Jul 13, 2012

Work in a high school

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It pays the salary ponctually... You don't have to work overtime and it is an informal environment...

Cons

You are back to high school: you are popular, you are friends with the right people, you will be promoted and eventually have your contract renewed for another 3 months! Lack of comunication, you have 3 different team leaders within a month because things change and the company does not invest on people at all

5.0

Jul 3, 2012

Awesome Job!!!!!

Acquisitions account manager

Recommend

CEO approval

Business Outlook

Pros

Benefits are fantastic!!!!! Work environment is laid back. Salary is Awesome for the responsibilities. Best sales job in the world. IATA Card Not a sales based company so quotas are big but they are flexible. Management is flexible and understanding. Many team based activities. If you are not in the industry they will still give you an opportunity. Chicago downtown location. Good commuter benefits and sales support materials. The travel makes it not boring. No burn out possibilities because of the amount of travel. Many employee based activities and they are focused on team building.

Cons

So far none... I havent been doing this for a long time but I'm super happy. Ohh.... Running out of hotels to acquire LOL It's a CON I can deal with because of the benefits.

Viewing 7567 - 7569 of 7,584 Reviews

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