Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 631 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 579 reviews)); "Great place and colleagues that helped me throughout my internship" ((in 533 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 530 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 348 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 486 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 99 reviews)); "No career opportunities in Zagreb" ((in 69 reviews)); "The communication and leadershift are poor." ((in 55 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Ciudad de México , Cancún , Monterrey , Guadalajara

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Oct 17, 2025

Great culture, people, office, and benefits

Analyst

Recommend

CEO approval

Business Outlook

Pros

Great company to work for. Super nice office and benefits.

Cons

Decision making sometimes a bit spread out Many different teams are responsible for the same thing

5.0

Oct 16, 2025

Empowered and Supported: A Great Place to Grow at Booking.com

Account executive

Recommend

CEO approval

Business Outlook

Pros

- Supportive manager and team who are always willing to help when needed. - Inclusive, collaborative culture that encourages you to be yourself. - Strong learning opportunities and clear ownership in the Account Executive role. - Competitive and well-structured employee benefits that support work–life balance.

Cons

- The pace can be fast, and priorities can shift quickly during peak campaigns. - Tools and processes can feel complex at times, which may slow day-to-day tasks. - Cross-functional coordination across time zones can be challenging on occasion.

4.0

Oct 16, 2025

Best place to work

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

It was very nice to work at this company for 2 years

Cons

Very good place to work in it

Viewing 163 - 165 of 7,594 Reviews

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