Capital One reviews

3.6

59% would recommend to a friend

(18,934 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Jun 24, 2025

It used to be good - Run Now

Recommend
CEO approval
Business Outlook

Pros

Capital One does some great things with tech. Their cyber and cloud stuff is top notch, and I believe this is a great place to work as a coder if you can deal with the downsides. I believe the pay is a little above average and the benefits are great.

Cons

* Extremely toxic environment that's encouraged by the forced distribution that happens twice a year. * There is no integrity anywhere outside of your immediate team. People will stab you in the back and even not bat an eye. * Lots of great ideas by the senior leadership teams, but no vision on how to implement them. Clueless on execution. * Be expected to do a lot of work that's not productive because of broken or overly complicated business processes that add little value but keep cronies gainfully employed. * Change for the sake of change (or make things look good for mid/end of year) this creates toil, which ironically is one of the things that gets you a good review. Many times the new software tool is worse than the old and gets rolled out without end user testing. * Management top heavy/engineering bottom heavy. And the management doesn't care how overworked their engineers are. * Lack of coordination. Engineers and people leaders are expected to do their own project management and coordination. Stuff falls through the cracks continuously. * Expect to be in meetings all day and get 150-200 slacks per day, plus be available for after hours changes and page outs. Zero focus time unless you do it after hours. *RTO is stupid for seasoned professionals. You show up to get on zoom meetings with people in remote offices. Fight for lunch, drink crappy coffee, and fight traffic back and forth. It's dumb. *To throw salt in the wound, the SLT masterminds came up with 'neighborhoods' were they would cram everyone together so they wouldn't have any meeting rooms and still get in meetings with remote people all day adding to the RTO misery. *Long hours and burnout risk. Be prepared to hand hold incompetent teams. *Poor communication. Constant change, but very infrequent or relevant comms. *Toxic positivity. They try so damn hard to tell everyone how great it is and no one believes it. This goes back to SLT lacking integrity. I'm probably missing another 8 - 10 more. Go to LinkedIn and look for an Infograph on toxic workplaces or should I leave my job. You will find tons of examples of all of these at Capital One.

1.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

* Decent set of tooling provided by C1 for engineers * Under the right org and manager, good WLB and team culture

Cons

* forced stack ranking and bottom 8-13% pip at each level, which causes people to focus on the high visibility/high impact work which neglecting or forcing other "less popular" engineers to do the grunt work like updates/maintenance/on-call rotations to avoid getting PIPed. There's also a strong cultural emphasis on protecting your own product from outside influence which causes silos and friction between teams/department. * Leadership talks out of both sides of their mouths, either because they don't know or don't want you to know what's coming next.

Viewing 379 - 381 of 18,934 Reviews

Glassdoor has 21,319 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.