3.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook
Pros
I guess the pay is decent for a front-line worker. There are opportunities to grow. There are some cool seasonal gifts sent out to employees. There is good response to some changes needed.
Cons
We are seemingly punished more for our adherence even though there was a recent merger that affects our handle time. Calls can be back-to-back (not always). The VTO option is weird. You are only given a millisecond to sign up and I am not exaggerating. Burnout comes easy and there is not much in place to help with that. Working from home.