Capital One reviews

3.6

59% would recommend to a friend

(18,941 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

I guess the pay is decent for a front-line worker. There are opportunities to grow. There are some cool seasonal gifts sent out to employees. There is good response to some changes needed.

Cons

We are seemingly punished more for our adherence even though there was a recent merger that affects our handle time. Calls can be back-to-back (not always). The VTO option is weird. You are only given a millisecond to sign up and I am not exaggerating. Burnout comes easy and there is not much in place to help with that. Working from home.

Viewing 397 - 399 of 18,941 Reviews

Glassdoor has 21,326 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.