Capital One reviews

3.6

59% would recommend to a friend

(18,936 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,936 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
May 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Work/life balance is a real thing here. No judgement included when you need the time and flexibility for your family. On the product side they truly live by their values and work towards the mission. The pay and benefits are highly competitive for certain roles. They consistently hire outstanding talent so you get to work with a lot of great people.

Cons

They don't hold senior leaders accountable for their actions. The internal politics at the senior level is beyond ridiculous. It feels like you're back in high school and you have to watch out for the "mean girls". In certain staff groups living the values and the mission falls a little flat. Specifically, questioning the status quo is not supported everywhere.

1.0
May 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Your colleagues as a whole are really smart and at a level of quality you won't see in many other places. You will learn a lot and the training is really strong.

Cons

It's all politics and lip service. Everybody talks about diversity and "listening" but nobody does anything. Promotions are really blurred and nothing makes sense. A lot of it is based on who you know. At the end of the day, there is really no innovation and the focus is on optimizing profitability with very little regard for long-term customer strategy. Instead of squeezing customers, why not actually innovate better for them to scale the business instead.

1.0
Mar 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits. High salaries. Ample time off.

Cons

Immature "leaders". Routine backstabbing. Constant "fire drills". No associate appreciation. False support.

Viewing 415 - 417 of 18,936 Reviews

Glassdoor has 21,321 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.