Capital One reviews

3.6

59% would recommend to a friend

(18,966 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Mar 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It was okay manager was cool

Cons

Nothing really, I liked working at my branch

1.0
Mar 1, 2026
Recommend
CEO approval
Business Outlook

Pros

None. No positive things about this bank

Cons

You’re not allowed to get sick here, you get 1 point for calling out and after 7 points you get terminated. No work life balance, no weekends off, everything is about metrics, Micromanaging based on metrics and numbers. Agents are held accountable for things that are out of their control. It’s very hard to get PTO approved, calls are back to back, no room for growth. Agents leave all the time, that’s why there is high turnover.

Viewing 502 - 504 of 18,966 Reviews

Glassdoor has 21,352 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.