Pros
Capital One has a great benefits program and they do promote work/life balance. You get work from home days regularly in back office jobs. They also promote community service and giving back which I like a lot.
Cons
Work/life balance is hard to achieve with long hours and work phones. You feel like you’re always attached to the job. The company in general doesn’t live by their own values (do the right thing). Lots of gaps and areas of improvement. Middle management is terrible (micro managers or completely incompetent) and upper management is completely out of touch with levels under them. Performance management needs to be completely revamped. Employees are rated more on defined “competencies” than actual metrics of performance. These “competencies” are things like communication or influence which are completely subjective and at your managers discretion. Basically you can be terrible at your job but if your manager likes you, you can get promoted. Also, management for the most part is a “good ol boys” club and lacks diversity - mainly women or dare I say it....women with families.