Capital One reviews

3.6

59% would recommend to a friend

(18,978 total reviews)
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Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,978 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Jun 5, 2011

Worst job experience in my entire life.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The benefits are on par with the industry, and Capital One does support it's sales people through bonuses and aggressive marketing.

Cons

The transition from Chevy Chase Bank to Capital One Bank was not only ineptly planned and executed, but was a giant step in the wrong direction for both the customers and employees. I have never, ever, dealt with so many dissatisfied customers in my life, or seen so many confused and disgruntled employees. I have three decades of job experience and I can honestly say this is the worst job experience in my life. (Note: my comments apply to the banking side only. The card side, under the leadership of Ryan Schneider, seems to be a well run and positive environment).

2.0
Jul 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Reasonable compensation. Young and smart co-workers

Cons

1) Dirty office politics. Some co-workers will bad-mouth you behind your back or complain to your manager for tiny little things. Some favored employees are asked by management to keep an eye on you while pretending to be your "friend". Be aware! 2) Inefficient training for employees. 3) Too many employees have such a heavy workload that they work late into the evenings (often more than 45 hours a week) without overtime pay whatsoever. 4) If you're not a business analyst (BA), too bad for you! You may do a lot of the hard work and do get recognized from time to time. But most roles feel like the auxiliary to BA's. If you're not a BA, the company culture will make you feel so Unimportant. Even if you get decent pay, what does it help if they constantly make you feel that you're so Unimportant to the company?

3.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Heavily org dependent. But some teams particularly, in Card, are doing cutting edge tech work. The offices and subsidized food are very nice! Co-workers are mostly data driven and not drama queens.

Cons

Heavily org dependent. But the common theme is ongoing job instability. Which is a HUGE distraction. Enterprise tooling reflects the talent of the folks there. I have not come across folks more indifferent to their customers, even if they're "only" internal. The attrition rate is 12-15% every SIX months. Cap One is full and they just acquired Discover and Brex. Now is not the right time to join the company. Hiring freezes up to the director level signal that. "Invest in yourself" where last Fridays of the month would be off, is gone. And with that the bargain cap one made with the labor market of lower wages (relative to the giants) for a relaxed work environment is out. Now you get the grind culture and stress of the giants without the pay. It makes little sense to continue employment here when there are better opportunities.

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