Capital One reviews

In my experience, employees are heavily influenced by the discretion of their direct manager (and to some extent, their manager's manager). The performance evaluation system, which ranks employees, may not fully reflect individual contributions and seems to depend significantly on how effectively a manager advocates for their team members. While the company claims to value originality and creativity, I personally felt that ideas and opinions that deviated from the norm were not always welcomed. Additionally, the company's motto, "Change Banking for Good," feels inconsistent with its practices, particularly regarding high interest rates charged to vulnerable credit populations. To me, this seems to conflict with the stated mission of providing opportunities through credit.

• Understaffed branches/now they are going to be purposefully understaffed due to leadership wanting to decrease overhead, which, along with high turnover leads to more stress among current staff. • Unrealistic expectations from leadership who works outside of branches, no understanding from leadership as to the inability to get everything they want done. • Internal mobility is almost non-existent. Other job families seem to frown upon those who try to come from retail banking no matter your background/achievements. Some departments actively go out of their way with qualifications to disqualify those who wish to move up internally. Upwards mobility in branches is no longer a thing, as the current slate of managers usually have two branches and won’t be going anywhere any time soon. • Employees who work from home and do a portion of the job Ambassadors do without having to present a certain brand expected of us in-branch make more money than Ambassadors do. • Customers can be abusive which can lead to an extremely toxic work environment with the other factors added in.