Capital One reviews

3.6

59% would recommend to a friend

(18,890 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,890 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Aug 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Genuinely really great and talented people working here, and the intended work-life balance is pretty good, but I say intended for a reason

Cons

It's been said a thousand times, the performance review here is terrible. It encourages you to not help your teammates because their success is necessarily your loss, and their loss is your gain. I know people try to ignore that aspect, but when it gets close to that review period there is a distinct increase in wait time to get PR reviews and large decrease in help from teammates. It's a terrible incentive structure and absolutely hurts team morale and cooperation; plus it destroys any semblence of the work-life balance Capital One professes to have. You need to be better. Your managers will tell you to get off at 5 but everyone knows that at the end of the day, you work as much as it takes to do better than your teammates. It's a dog-eat-dog culture and nobody likes it. As an asside don't plan on working your way up here, getting promotions is a real bear of a task and your work-life balance is going to get so much worse in order to get there.

1.0
Feb 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Good learning opportunities e.g cloud technologies and architecture skills. Good benefits. Decent work-life balance. Work with some bright people.

Cons

Stack ranking at its absolute worst. The performance system is tweaked adhoc (grading criteria, rate cutoff dates, consequences of landing below, bell curve percentages etc.) even retroactively, to cut people instead of publicly announcing layoffs. This has fostered a toxic environment where associates fight over the pieces that subjectively matter the most during calibration time instead of focusing on proper development practices. This is a very stressful environment to work at and can't, in good faith, recommend it for the sake of the employee's mental health and job stability.

1.0
Dec 6, 2023

Run, do not join, toxic

Recommend
CEO approval
Business Outlook

Pros

Steady paycheck, PTO is good, good medical benefits, employee stock purchase plan

Cons

- leadership is mostly former consultants or former Amazon executives that brought toxic culture with them - 15% gets put on a performance plan every 6 months, that mostly ends with termination - RTO was mishandled - employees worked well remotely for almost 3 years to now be told to fill the office space. Talented people are being told to look for external roles if they moved out of footprint and don’t have a remote exception - culture promotes micromanagement, lots of red tape, innovation is suffocated by constant requests for status update slides - all of the above results in very low morale and feeling of fear for their jobs

Viewing 64 - 66 of 18,890 Reviews

Glassdoor has 21,268 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.