Capital One reviews

3.6

58% would recommend to a friend

(18,855 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,855 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Jul 27, 2025

Anxiety inducing

Recommend
CEO approval
Business Outlook

Pros

Good PTO and new parent leave, people are generally friendly and down-to-earth, feels cool to work at a company that is consumer-facing and touching people's lives through visible campaigns and products

Cons

You already know what it is - the dang performance management. Twice a year and takes months on end from start to finish, so you basically feel like you are actively on the chopping block 50% of the year. Leadership tries to act like it's transparent and equitable - it's just not and never will be. What if your entire team is made of strong performers and you're all absolutely crushing it? Too bad, 10-15% will still be offered up to the chopping block. They think this is a way to crack the whip and get rid of low performers fast, but in reality, it causes morale issues and anxiety at every performance level. I am a high performer and I am anxious every day, even though I get overwhelming positive feedback, because I am worried I am never doing enough. Doesn't help that there are also somehow people at this company who are toxic, terrible people managers, or useless barnacles who haven't done anything in ages, and still manage to cling on because of politics or optics. If you want to follow the Amazon playbook, then pay Amazon level salaries and have an Amazon brand name. If you can't do that, then ease up off our necks.

3.0
Aug 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Great compensation, smart coworkers, good projects, etc.

Cons

In hindsight, I suppose the issues I encountered were similar to those that I read about before joining the company: get on the wrong side of the wrong person/people and you may find yourself without a job. While I admit to having fumbled some deadlines on projects early in my stint with C1, I was put on a PIP & made very sincere effort to improve my performance. Before being fired, my manager told me he had "seen my improvements," and that I wouldn't have been put on a PIP if I had performed so well earlier in the year. It made me feel ill/uneasy hearing my manager say "you're performing at 100%, but when you're on a PIP, we expect 150%... 200%." At that point, I knew there was no pleasing my manager - I had gotten on the bad side of him, and he didn't want me around. Ultimately, if I had to retry working at C1, I would've tried to impress everyone immediately & do everything to be seen as a hungry go-getter in search of approval/accolades, rather than being a quiet engineer who kept to himself, trying to acclimate to the job/tech-stack in the background. There's no saving yourself once you've been singled out. This was my first time in such a cut-throat corporate environment, and I didn't get hip to the culture until it was too late. My stress levels were very high throughout my tenure at C1, and I don't miss it.

2.0
May 14, 2025

Ruined a Great Thing

Recommend
CEO approval
Business Outlook

Pros

Good health benefits and a lot of resources for learning and development. Also, there are times when Capital One really is an innovator within the banking industry.

Cons

In the past few years, the culture in this company has shifted DRAMATICALLY to the negative. I was a proud employee who would regularly tell people I wanted to retire here. Now I have zero faith in leadership and feel that I must protect myself from being screwed over constantly. Hands down the performance management scheme is the worst thing about this company. It’s pure psychological torture. And it’s chasing people away from the company in droves if they happen to have any integrity and don’t want to destroy people’s careers and affect their salary in the name of “distribution”. Nothing makes any logical sense. And they do not listen to feedback ever. They push the All Associate Survey but they just ignore bad numbers. With RTO, they ignore data and just say “a lot of people have told us they’re happy to be back in the office!” Who?? Everything is micromanaged to excess and every decision is made and managed about 10 levels above where it needs to be. Most people have barely enough authority to decide what they’re going to eat for lunch that day. Every choice is delivered from on high. They regularly make final decisions and then ask for feedback, when it’s too late to change anything. I am truly upset about the direction I feel this company is going. I feel like I’ve stayed out of pure nostalgic naïveté, hoping it returns to what it once was. But it seems the company that I loved and supported is dead.

Viewing 10 - 12 of 18,855 Reviews

Glassdoor has 21,229 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.