Capital One reviews

3.6

59% would recommend to a friend

(18,896 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,896 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Nov 17, 2014
Recommend
CEO approval
Business Outlook

Pros

The benefits are very good. The heath insurance and 401k options are better than average. In many departments, they allow people to work from home when needed.

Cons

1. There is no job security and no stability in management, 2. There is always a large amount of staff turnover. 3. They encourage people to move around from one position to another almost every year. 4. If you stay in one position more than 2 years, you will be considered stale and a candidate for their redeployment process which really is another term for layoff. 5. In the banking side of the company, they rely 100% on vendors to do all of the IT processing and changes. They even hire contractors to do the unit and system testing. 6. There is very little in depth knowledge at Capital One about how the IT system that is used for their retail banking operations works 7. Every new hire must pass a 'personality test'. This leads to an environment where everyone is alike and very boring. 8. Since all of the day to day operations work is outsourced to vendors, the Capital One employees really just work on meaningless task to please the directors. Nobody below executive management does any 'real' work. 9. The review process is an example of HR gone to the extreme - it takes up a ton of time for both the employees and managers . 10. If you have any morals and try to treat others as you would have them treat you, you won't survive at Capital One. 11. The environment for the day to day non executive management staff is a model of survival of the fittest, but since most of the work is outsourced to VENDORS, it is more like game of survival. 12. You job becomes navigating the review process and changing positions quick enough to keep on keeping on. 13. The executive management team makes very good decisions on what banks and credit card companies to purchase. But they have no idea on how to run the internals of daily business. 14. Everyone who worked with me at Capital One had the same point of view as I did. 15. If you want a career at Capital One, you should be prepared to step on people and basically your main task will be to navigate through the yearly performance review process so that you survive another year.

1.0
Oct 11, 2025

Not the company I expected it to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The new hires that i work with are very personable. The recruiters did an excellent job picking them out Working from home of course saves gas.

Cons

Human Resources & Ethics does not help with any issues you have. They only protect those who have high status and don't care about real concerns. If you ever have a issue and need think you can go to them for help. Think again because they will side with those who have been with the company for years and have a high status - If you work from home your computer will be monitored by your trainer meaning they can see single thing you do on your screen. If they tell you this is not true do not believe them. They are lying and can see everything. They can see when you sit, when you stand, when you have your phone out ect. heavy micromangement and tracking. Trainers are very rude and passive-aggressive but this also goes along with the people who work here thinking they are better than everyone. They expect you to kiss up to them and be fake. - There's many things here that im pretty sure are not legal that are going on and when you call them out on it they turn a blind eye.

1.0
Apr 17, 2025
Recommend
CEO approval
Business Outlook

Pros

The people. Truly, some of the kindest, smartest, and most supportive coworkers I’ve had the chance to work with. We bonded deeply—but mostly through shared trauma. The solidarity among associates is the only reason many of us stuck around as long as we did. Benefits are great too, better than average actually.

Cons

Where to begin? This company is a textbook case of a toxic work environment dressed up as a “fun” place to work. The trauma bonding isn’t a joke, it’s survival. - Leadership is cliquey, insecure, and overwhelmingly made up of people who’ve never worked anywhere else. They operate like they own the place, reject any form of dissent, and are quick to punish those who dare to challenge the status quo with a PIP. - Original thinking isn’t rewarded, it’s shut down. Most associates learn quickly that the only way to avoid being put on a PIP (a one-way ticket out of the company) is to say yes to everything and stay quiet. - The performance management system is one of the worst I’ve seen. Twice a year, a fixed percentage of employees—usually around 15%—are put on coaching plans or PIPs, regardless of actual performance (forced distribution). These aren’t developmental plans, a PIP is a countdown to your termination. - Promotions and growth opportunities are promised but never delivered. Especially in Canada, there’s no real intention to grow the business, and no interest in developing talent. - The constant churn caused by the PIP system has created a revolving door of young, fresh-out-of-school employees who don’t yet know better. They’re easier to mold into saying yes to everything and are kept happy with superficial perks like tone deaf social events and pizza parties. It’s all performative.

Viewing 166 - 168 of 18,896 Reviews

Glassdoor has 21,276 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.