Capital One reviews

3.6

59% would recommend to a friend

(18,896 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,896 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
1.0
Mar 30, 2024
Recommend
CEO approval
Business Outlook

Pros

- Most of the people you work with at C1 are great people who are really smart. It's the leadership + incentives that are archaic and outdated - The technology focus is great, but most of their foundational technology outdated - Benefits are solid

Cons

- Real product management doesn't exist here. For product management to thrive, you need an organization that empowers IC PMs to talk to customers, identify problems, and then work with their teams to come up with solutions that are valuable and feasible. For that to work, you need a bottoms-up or even middle management focused organization, not a top down organization. C1 has never operated that way. Instead of providing KPIs and business metrics for product teams to work towards, you get told what to work on and when it needs to be delivered by from middle and upper management stakeholders who know nothing about technology or how long it takes to deliver their asks. Ultimately, you become a project manager instead of a product manager. I know that there are pockets (from what other C1 PMs have described to me) of product management at C1 that more resemble traditional product management, but you never know until you start working in that organization. - I won't spend too much time on the stack-ranking performance review for my review. Ready literally any other review here and you'll see that it's atrocious. I don't understand how C1 leadership came to the conclusion that forcing out the bottom 15% twice a year would foster a collaborative and productive environment. It doesn't, and the teams generally run under the motivation of fear and nonnegotiable deadlines rather than thinking of unique ways to solve problems. - Related to the above: because of stack-ranking performance reviews, career opportunities at C1 completely depend on whether or not you have a good manager, your manager's manager is also good, and you don't get staffed on a project/product that's already over-budget and not delayed. Basically, you will never know until you actually join your team if you'll be in a favorable position to advance through the company. Good luck.

2.0
Jan 30, 2024
Recommend
CEO approval
Business Outlook

Pros

There are some extremely talented people here. The benefits are very good.

Cons

Stack ranking has become a method of silent layoffs. An associate has no idea what the performance standards are until they get their reviews and are told they failed to meet them. Even the managers don't know what the criteria will be until they go into the biannual hunger games to find out. I have never had a problem with my performance but have seen many other quality personnel rated low and placed on a PIP on a technicality.

1.0
Nov 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Some teammates are cool. The campus is nice. Some company fundays. Decent work/life balance.

Cons

Management. This company would not be as bad if the people leaders, senior leaders, and management wasn’t toxic and childish. Essentially, no leader at Capital One has the formal training or education to manage at a corporate level. I doubt that most of them even have the leadership experience to qualify for the jobs they have. Leaders are lazy, unconcerned, unavailable most of the day. We all know that they go runs errands during their shifts and we’ve even caught a manager at the water park with their children while on the clock before. They only help develop and grow the people that make them look good and don’t require them to do their job. What made me leave , was when I found out that a manager from an old team reached out to my new manager saying , “I see he’s still performing poorly”. Why this manager was still monitoring my stats after I was off his team for months is what I mean when I say they are all childish. Most of the managers are extremely insecure. You cannot show your skills and expertise without them becoming jealous and blocking your opportunities for advancement. Capital One’s work culture is very toxic and it’s because of senior leadership. I knew a manager who left because they seen the mess they’d have to clean up and they said the pay for the amount of work they’d have to put in to clean up behind poor managers was not worth it. Go apply somewhere else , Capital One does not live up to that 4 star rating on this app.

Viewing 172 - 174 of 18,896 Reviews

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