Does Capital One pay their employees well?

According to anonymously submitted Glassdoor reviews, Capital One employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Capital One. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Capital One?

59% of Capital One employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Capital One 3.7 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Capital One?

Software Engineer (1162) , Senior Software Engineer (550) , Business Analyst (445) , Customer Service Representative (358) , Senior Business Analyst (339) , Branch Ambassador (329) , Product Manager (278) , Associate Software Engineer (264) , Manager (257) , Senior Manager (248) , Director (219) , Project Manager (203) , Senior Associate (196) , Senior Data Analyst (191) , Business Manager (187)

What are the pros of working at Capital One according to real employee reviews?

"Good work life balance if you are low on the totem and not trying to get a promotion" ((in 2017 reviews)); "The culture is great and processes are set up to allow entrepreneurial thought at any level." ((in 1636 reviews)); "• Great people (the ones who aren't looking to simply climb the ladder)" ((in 1420 reviews)); "The pay was good and the McLean building was amazing with lots of resources" ((in 1212 reviews)); "The salary was good and decent." ((in 351 reviews))

What are the cons of working at Capital One according to real employee reviews?

"Performance management structure makes it difficult to get promoted unless you happen to know the right person and be on a highly visible project" ((in 747 reviews)); "Some of my friends were not as lucky as I and were under some bad managers." ((in 568 reviews)); "Brutal performance management" ((in 542 reviews)); "And then senior leadership says “we’re doing great” then make decisions directly against the grievances of the employees." ((in 280 reviews)); "Frequent layoffs and outsourcing" ((in 207 reviews))

What are employees saying about Capital One layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Capital One layoffs and their outlook for job security at Capital One in 2026.

What are the top reviewed Capital One locations?

Ciudad de México , Villahermosa , Pachuca , Quintana Roo

Skip to content Skip to footer

Notifications

Capital One

Capital One reviews

3.6

59% would recommend to a friend

(18,991 total reviews)

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.7

Work/Life balance

3.4

Career opportunities

3.3

Culture & values

3.0

Senior management

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,991 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

2.0

Dec 28, 2012

Customer Service Associate II, Work-at-Home

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The best part of the job was working from home and not having to commute on a daily basis.

Cons

The plethora of information conveyed during training is very overwhelming. The training format is convoluted. Expectation to retain knowledge in a limited period is illogical. Use of a strict "informational/conversational" flowchart to provide technical assistance to customers defeats the company's objective to impress customers that services provided are unscripted.

4.0

Dec 21, 2012

Capital One

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Great work life balance, Lots of opportunities for those who seek it, Location had good benefits like gym, nurses office; Smart group of people

Cons

Career path can depend on what group you're in, too much focus on profitability per user instead of maximizing value of user.

4.0

Dec 18, 2012

One of the best places I have worked at!

Tech lead/it manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits - 7.5% match on 401K (on base and bonus), 1K match on FSA, Discounted stock purchase program. Flexibility, open work space, Wi-Fi at work lets you work from anywhere you want in and around the building. Really smart intelligent colleagues who make it a great place to work. You are always challenged and motivated for that reason. The company is always doing the right thing for the employees/associates. (eg: they pay bonuses even when they didn't make much money or had layoffs and doesn't make that an excuse for cutting down on benefits). With the acquisitions of ING Direct and HSBC Cards, growing even more and unlike most other financial companies is well managed and growing, but very carefully with a bright future ahead. One of the rare places where I have seen things work the way they are supposed to and if not, you could find a way to work to get that changed.

Cons

The performance management system is good overall, but the forced ranking system can be painful. Not sure what can be a better option here, but good to think about it. Lots of type A people which can sometimes be annoying. Good individual contributors get promoted to people managers which sometimes leads to lack of focus on coaching/mentoring, but rather the people managers just trying to continue to be good individual contributors at their new level.

Viewing 18283 - 18285 of 18,991 Reviews

Jobs at Capital One

Support Engineer, Associate

Support Engineer, Associate

Ciudad de México

View job

Recruiting Coordinator, Associate

Ciudad de México

View job

Senior Associate, HR Delivery

Ciudad de México

View job