Capital One reviews

3.6

59% would recommend to a friend

(18,984 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

63% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,984 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Nov 16, 2012
Recommend
CEO approval
Business Outlook

Pros

Great work environment and perks. Good benefits and pay. Genuinely "nice" company culture. Decisions are backed up by data rather than just being the "highest paid person's opinion."

Cons

The culture has swung toward being too collaborative and committees and group meetings are way overused now. When I started, you could come up with a good idea, run it by two levels of management and then at least get it tested on a small group of customers. Now I have to go to my manager, all of his peers, several other department's managers, a steering committee, (at least) two "project prioritization" groups because none of them alone are allowed to sign off on anything. Implementing good ideas can take 6-18 months over all. And the "cross calibration" system the company uses to hand out promotions and bonuses has completely devolved into a political bargaining exercise between managers.

4.0
Nov 13, 2012
Recommend
CEO approval
Business Outlook

Pros

People are great, salary & benefits good. Telecommute/flex time a big plus. Great campus, lots of freedom.

Cons

Performance Management is a disgrace. Promotions based on popularity and how good your manager is at presenting you in discussions. Decisions already made in advance of "360 feedback". Very political. Pretty young college girls do well and move up, but veterans suffer. Lots of cliques.I did upper-level work for 3 years and never got the offical promotion (or pay). Much talk about "open culture" and diversity of thought -- but be vocally opposed to something and you're banished from the kingdom.

4.0
Nov 11, 2012

Sr Risk Manager

Recommend
CEO approval
Business Outlook

Pros

benefits, work hours, management, upbeat positive atmosphere

Cons

Salary, career opportunities, work hours,

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