Capital One reviews

3.6

59% would recommend to a friend

(18,890 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,890 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Jun 16, 2009
Recommend
CEO approval
Business Outlook

Pros

Capital One is a flexible work environment. There is freedom in how you spend your day and there are opportunities to expand your knowledge in different areas and work towards various professional certifications.

Cons

Capital One seems to have had its heyday in the late 90s and early 2000s. Those who were hired recently (within the last three years) see little opportunity for growth/advancement on a macro level within the company or in creativity on an individual role level. Currently, the company is more interested in maintaining the status quo rather than building creative or exciting products. Also, due to the compensation structure and performance management cycle, promotion and salary are based almost completely on an employee's direct manager (who may or may not have been involved in that employee actual performance) instead of how they actually performed. Therefore, doing an excellent job or going above an beyond does not equal promotion or high ratings.

4.0
Jun 3, 2009
Recommend
CEO approval
Business Outlook

Pros

Work life balance/ Wonderful co workers/ Great (although decreasing) benefits/ competent managmement/ Firm works to continuously develop all employees regardless of role/level

Cons

Performance managment process severely broken, over time creating a competitive environement that is poisoning some departments/ Integration with bank is changing corporate culture

3.0
May 26, 2009
Recommend
CEO approval
Business Outlook

Pros

Flexibility, the sheer intelligence of the people with whom one interacts. It's an incredibly academic yet practical place. It's a great place for new college hires to learn how to think through a problem, come up with reasonable solutions and try their hand at implementing that solution. There is plenty of room for learning, lots of tolerance for "getting it wrong" and it's a great culture to come up with unique ideas. The company is managed bottom's up in many cases which gives associates the empowerment to own something and manage it well. Ideas are always encouraged and everyone has a voice within the organization.

Cons

The banking industry is very tough these days. There is constant concern that one will be part of a right-sizing of the business. There are only two major businesses within the company now: the Card business and the Bank. The Card business is going to radically change as a result of the recent legislation. Capital One was built on the notion of pricing flexibility and fee collection. With the change in regulations, Capital One will have to reinvent itself. It is both daunting and an opportunity for the company to change the very nature of what it does. As long as senior management recognizes that new innovation will be paramount to the Card business' success, it will be a fascinating place to work in the next few years. If the Card business and the Bank can't figure out how to work together rather than merely coexist, then it will be an increasingly difficult place to manage.

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Glassdoor has 21,268 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.