Capital One reviews

3.6

59% would recommend to a friend

(18,890 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,890 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
4.0
Jan 8, 2014

Customer Service Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Capital One had very good pay and benefits package. Most of the management was very good and seemed to care about employees.

Cons

Working customer service made it seem like customers were always angry at the company. This was caused by the fact that only people with problems call the center. Recommend associates work hard in order to transfer to another area of company.

4.0
Jan 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Many of the Bankers, Branch Managers, Financial Consultants and TELLERS believed in insurance. They knew that I was the only knowledgable and competent insurance agent many of their clients would ever have a chance to meet and I got to help many people who needed my services. The Bankers and other partners uncovered these needs and made the introductions!

Cons

I didn't get to meet as great a variety of the Bank clients as I would have liked. There was no mandate to introduce, I only got to meet the "low hanging" fruit so to speak. There were many opportunities that were left "un-met".

Viewing 18799 - 18801 of 18,890 Reviews

Glassdoor has 21,268 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.