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      Capital One

      Engaged Employer

      Capital One reviews

      3.6

      59% would recommend to a friend

      (18,890 total reviews)
      avatar

      Richard D. Fairbank

      75% approve of CEO

      62% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.7

      Work/Life balance

      3.4

      Career opportunities

      3.3

      Culture & values

      3.0

      Senior management

      Capital One has an employee rating of 3.6 out of 5 stars, based on 18,890 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      3.0
      Nov 16, 2013

      A nice place to work?

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      There's plenty of room for collaboration and they are very big on training and consulting. Its good experience for anyone looking to gain more skills in a consulting atmosphere

      Cons

      It's very much a hero culture. Upper management boasts of collaboration and team work but rarely do they reward for these skills. Individual achievement at any cost is the unwritten rule.

      2.0
      Nov 11, 2013

      Customer Service is customer focused, Collections Dept is sexist and not employee focused.

      Customer service associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Commitment to community. Will allow 4 hrs paid time off to volunteer, including onsite opportunities yearly. Customer service department focused on customer experience and quality. Happy and fun work environment. Quality is rewarded.

      Cons

      Collection department focused on numbers and not customer experience Employees who i.e. hang up on low paying customers to boost their numbers rewarded at the expense of employees who go the extra mile to provide quality service. Expect employee concerns to be disregarded on the Collections side. Fewer opportunities for female employees on Collections side.

      Viewing 18805 - 18807 of 18,890 Reviews
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      ReviewsCapital One reviews

      Glassdoor has 21,268 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.