Capital One reviews

3.6

59% would recommend to a friend

(18,909 total reviews)
avatar

Richard D. Fairbank

75% approve of CEO

62% positive business outlook

Capital One has an employee rating of 3.6 out of 5 stars, based on 18,909 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Capital One employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Jul 7, 2018
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. Offices have good amenities.

Cons

Frequent re org and business changes. Frequent layoffs. Promotions are more political than merit based. Performance reviews are biannual and require 15% of people to get no raise or bonus and fast tracked out the door.

1.0
Mar 19, 2018

Software Engineer

Recommend
CEO approval
Business Outlook

Pros

Literally none different than compared to other Software Companies in current market

Cons

If change happens too frequently, progress is negative. This was too logical to even be a leadership principle. To save his job and past failures, the CTO has gone crazy implementing things without looking at all terms of risks. Layoffs happen every day and hiring happens everyday since last 3 years. Like a kid, show anything fancy to Capital One and they will adopt it without a thought.

2.0
Feb 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Atmosphere is great for kids straight out of college. Focus on healthy living (onsite gym, ride bikes between buildings), lots of restaurants on campuses, great health benefits, onsite pharmacy, visually pleasing campuses, relaxed dress, flex start time. Genuinely great coworkers. Capital One University Training courses available for workers to further themselves online. Always learning bleeding edge new technologies and developing market first technologies. Small consistent raises and yearly bonuses paid for employees that manage to avoid the layoffs that occur each year. Flexible work locations. After hours employee gatherings / parties (when you travel to an alternate location), and semi annual team outings.

Cons

Using agile project methodologies, you are constantly having to document what was completed yesterday, what you plan to complete today, and what you plan to complete tomorrow in daily standup . Tell the employees what you want done, when you want it done by, and empower them to make the right decisions to get it done by the deadline you specified. Quit focusing on delivering the next shiny new bell, demoing a new application at the next south by southwest convention, and focus instead on delivering applications that change banking for good like credit cards for customers that have an lcd with a dynamiclly generated secure account number, and the ability to dynamically do everything i can do in a physical bank on my mobile phone. The performance management cycle is the absolute worst thing about this company, hands down. They hire 10 to 15 new employees in each area monthly and then turn around at the end of year and eliminate 10 to 15% of their workforce in each department based on a performance based measurement system that puts everyone on a bell curve. It creates an environment where folks are constantly playing dodge the whack a mole by moving between departments. Employees are often working 11 hours a day every day (55 hours a week) to deliver on projects related to a race to be on the bleeding edge of tech (migrating all applications to the cloud, consolidating banking applications related to ing bank purchas and purchase of hsbc credit card company. Because the high volume of work never ends, employees are beginning to feel like they work in a sweat shop and that they are in a lottery where its just a matter of time before they become part of the 10 to 15% workforce cuts that occur yearly.

Viewing 244 - 246 of 18,909 Reviews

Glassdoor has 21,288 Capital One reviews submitted anonymously by Capital One employees. Read employee reviews and ratings on Glassdoor to decide if Capital One is right for you.