Is Concentrix a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at Concentrix have rated their employer with 4.0 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative/TSR Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at Concentrix .

Does Concentrix pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at Concentrix with 4.0 out of 5 stars based on 68 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5506) , Team Leader (1839) , Agente De Atendimento (1637) , Customer Service Advisor (1429) , Customer Service Representative (CSR) (1290) , Advisor (960) , Customer Service Agent (742) , Customer Service (643) , Technical Support Engineer (643) , Technical Support (622) , Operations Manager (588) , Content Moderator (553) , Assistant Manager (537) , Customer Advisor (431) , Sales Advisor (404)

What are the pros of working at Concentrix according to real employee reviews?

"work from home and its good" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1131 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1125 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 887 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 857 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 3000 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2074 reviews)); "Very demanding and low very low pay" ((in 1222 reviews)); "Bad Managers that I report to" ((in 521 reviews)); "Extended working hours" ((in 326 reviews))

Concentrix Customer Service Representative/TSR reviews

4.0

90% would recommend to a friend

(68 total reviews)

Chris Caldwell

90% approve of CEO

77% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative/TSR employees have rated Concentrix with 4.0 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Customer Service Representative/TSR professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative/TSR professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

68 reviews

5.0

Jul 11, 2025

A

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Very good company really liked it

Cons

Nothing to be added here

Concentrix Response

10mo

Thank you for your review! We’re happy to hear you truly enjoyed your time with us and had such a positive experience as a game-changer. Wishing you much success in all your future projects!

5.0

Jan 22, 2025

NA

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Best Leaders, Health Care and Work at home set up

Cons

Sometimes Job can be tough but that's okay, what's making it hard is when other leaders can't understand the situation you are in most especially when you are in a whirlwind situation that you can't even get through right away

Concentrix Response

1y

Thank you for taking the time to leave your review. We appreciate your feedback and are always looking for ways to enhance our workplace. Your insights help us strive for continuous improvement

5.0

Jan 17, 2025

Tech support rep

Tsr support

Recommend

CEO approval

Business Outlook

Pros

It’s my 2nd time working in Concentrix and for me this is the best company who care about their employees and offer big salary especially to those who have experience.

Cons

Maybe they need to improve their engagement like Christmas party or Year End Party would be the best so that employees of Concentrix may socialize or getting to know more with the bosses of cnx

Concentrix Response

1y

Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to do so.

Viewing 1 - 3 of 68 Reviews

Jobs at Concentrix

Team Leader, Operations

Ciudad de México

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Atención a clientes vía chat | Importante aerolínea | Contratación inmediata

Atención a clientes vía telefónica | Campaña financiera | Inglés básico- intermedio

Customer Service Agents - Español - CDMX

Ciudad de México

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Agente CDMX - Semibilingüe

Ciudad de México

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Concentrix

Concentrix Customer Service Representative/TSR reviews

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NA

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