Concentrix reviews

Low salary in comparison to another BPO

Unfulfilled contract promises: Upon recruitment, management promised additional bonuses for achieving KPIs, which was also stated in the contract. For nearly a year, this bonus was never implemented or paid out under the excuse that the client had not established the evaluation criteria. Ultimately, the bonuses were completely withheld. Unprofessional management & communication: When trying to resolve the KPI issue, communication from upper management completely faded away. Supervisors avoided responsibility, offering vague reassurances ("I will pass it to my manager") before going entirely silent. Underwhelming compensation: The salary is very low and non-competitive considering the current cost of living in Prague. Lack of respect for experienced staff: Many highly experienced professionals joined during the vendor transition (from Webhelp Enterprise) with knowledge exceeding that of the current trainers and supervisors. Despite this expertise and delivering high-quality work, the team was treated poorly. The previous company left us with official recommendations; Concentrix couldn't even fulfill basic contractual agreements.