Is Concentrix a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Concentrix have rated their employer with 3.9 out of 5 stars in 1,206 Glassdoor reviews. This is an average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Concentrix .

Does Concentrix pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Concentrix with 3.6 out of 5 stars based on 1,206 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries and benefits at Concentrix .

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5480) , Team Leader (1849) , Agente De Atendimento (1629) , Customer Service Advisor (1438) , Customer Service Representative (CSR) (1284) , Advisor (958) , Customer Service Agent (748) , Customer Service (640) , Technical Support Engineer (635) , Technical Support (622) , Operations Manager (591) , Content Moderator (550) , Assistant Manager (538) , Customer Advisor (432) , Sales Advisor (407)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1250 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1144 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1124 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 889 reviews)); "Good and very good environment" ((in 861 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2967 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2032 reviews)); "The pay is low and not enough for inflation" ((in 1206 reviews)); "Extended working hours" ((in 333 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 322 reviews))

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Concentrix

Concentrix Customer Service Representative CSR reviews

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3.9

74% would recommend to a friend

(1,206 total reviews)

Chris Caldwell

83% approve of CEO

71% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.9

Culture & values

3.8

Career opportunities

3.7

Senior management

3.6

Work/Life balance

3.6

Compensation and benefits

Customer Service Representative (CSR) employees have rated Concentrix with 3.9 out of 5 stars, based on 1,206 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

1K reviews

3.0

May 14, 2026

Supportive team, but chaos and burnout are common

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

• My OM and most of my Team Leads were genuinely great to work with • They usually worked with my schedule when possible • Some supportive coworkers who made the job bearable • Learned a lot about customer service and multitasking

Cons

• The company overall is chaotic and disorganized • Constant policy changes with little communication • High pressure, unrealistic metrics, and nonstop monitoring • Very little support when systems break (which is often) • Feels like you’re disposable • Burnout is extremely common

3.0

May 12, 2026

Remote position, but overwhelming call schedule

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The main and almost only "Pro" is that the position was remote

Cons

Back to back calls with after a few days of modules.

5.0

Apr 30, 2026

Great ambience and courteous people

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Ambience is too good and courtesy of people is also well.

Cons

Nothing like this everything is fine.

Viewing 13 - 15 of 1,206 Reviews

Jobs at Concentrix

Atención a clientes vía chat- Aerolínea | Matutino | Modalidad presencial

Primer empleo en Aerolínea | Atención a Clientes | No ventas

Atención a Clientes – Campaña Aerolínea | Sin Experiencia | Pagos Semanales

Atención a Clientes Telefónica | 2 Días de Descanso | Centro sur

Bilingual Administrative Assistant - Mérida

México

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Concentrix reviews Concentrix Customer Service Representative (CSR) reviews

Concentrix

Concentrix Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Supportive team, but chaos and burnout are common

Remote position, but overwhelming call schedule

Great ambience and courteous people

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