Concentrix reviews

3.9

76% would recommend to a friend

(44,689 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,689 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

45K reviews
1.0
Feb 9, 2024

Misleading

Recommend
CEO approval
Business Outlook

Pros

It's a remote job which is good

Cons

Remote job: was told to surrender my health license in several states as I will only be using my P&C license, and that it wasn't the same as canceling the license. Wrong. It's the same thing. I was told that I would need to pay a reinstatement fee to resume it, some states cost more to do so. I was hoping to keep my license active. Also, the trainings are way too long, there are 4 trainers who gossip about certain employees they don't like, one told me they spread malicious lies about me which is cause for a sexual harassment claim. Furthermore, the information is false, but they don't care. I found I was missing 14 hours of pay over two pay periods and called their "Peoples Solutions" line only to be told, after speaking to several people about it, that the Training Sales Manager has to put in the ticket to fix it. Are you kidding me? This is absurd. These remote call center jobs are all "woke" virtue signaling those with differing views from their own. I may get terminated after this review, but I'll be at peace knowing I did something right to help thousands, if not millions, of other employees who go thru there revolving door.

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Concentrix Response
2y
Thank you for allowing us to address your concerns and feedback. We have zero tolerance for harassment or biased behavior in our culture and workplaces. Our game-changers have the right to come to work comfortably as they are. We encourage you to leave us more details so that we can investigate the concerns you have shared and create actions to immediately stop this behavior. To reach out to us, please use our confidential inbox, staff.online.feedback@concentrix.com, or speak with your local People Solutions Business Partner immediately if you are comfortable providing us with more details.
2.0
Jan 4, 2024

Its a job

Recommend
CEO approval
Business Outlook

Pros

- Work From Home - 40 hours a week with 2 paid breaks - Single/Family Benefits (You must opt in and they do deduct from your cheque after 3 months) -Its a paycheque which will be there in your account on time

Cons

- Low pay - You must work evening and weekends - Strict office rules (no personal devices ie. smart watch or cell phone, other desktop PCs laptops or even TV's. allowed in your office) - Rushed training with no time for questions even though they push new trainees to ask questions. This leads to falling behind in the curriculum (we were only 5 days of training in with 3 days of it system setup time and then they pushed us out of no where alone to the customers for 4 hours to learn in real time) that was a mess for sure! - Sink or swim mentality - You cannot email other co workers without manager approval, Also there wasn't a way to communicate with other co workers to even ask how their day was. It was almost prison like with too much control and micro-management for everything.

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Concentrix Response
2y
We're open to constructive feedback, even if it stings a little, because we’re always on the lookout for ways to improve. Reviews like this give us a window into what’s working and what isn’t. So, while we’re sorry you’re no longer a part of our Concentrix + Webhelp team, we appreciate the impact you made, which includes sharing your thoughts here on Glassdoor. Thank you!
1.0
Jun 26, 2023

Treats you terribly. Management is an absolute nightmare

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They paid you. And occasionally gave you a small yearly bonus.

Cons

I have never in my life worked for a company that asked so much and paid so little. Management was unfair, and did not care about employees at all. They attempted initially to have you even clock out to use the bathroom. Work from home but if your house was on fire you were expected to sit at your computer. They showed favoritism to employees that didn't work and came down on the employees that did. There's literally so much I could go on and on about. If you are DESPERATE for money, then maybe work here. If you could work almost ANYWHERE else I would. They always had a negative thing to say and hardly ever a positive. And the stringent rules were so septic. Take this as your warning. And I was not an agent for the record.

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Concentrix Response
2y
Hi, thank you for this review. We're really disappointed to read this and even more disappointed you had to experience it. We never want anyone to feel undervalued, like they're being treated unfairly, or dehumanized. We don't stand for any of that as a company and as fellow humans. We really wish we had a chance to get to the bottom of this while you were on the team so that you could experience some change. However, we are going to go ahead and escalate this review anyway so we can ensure no one else has to experience this. Thank you so much for brining this to our attention.
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Glassdoor has 57,424 Concentrix reviews submitted anonymously by Concentrix employees. Read employee reviews and ratings on Glassdoor to decide if Concentrix is right for you.