Does Connexus Resource Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Connexus Resource Group employees rate their compensation and benefits as 5.0 out of 5. Find out more about salaries and benefits at Connexus Resource Group. This rating has decreased by 5% over the last 12 months.

What are the top reviewed jobs at Connexus Resource Group?

Customer Service Representative (64) , Customer Service Representative (CSR) (46) , Team Lead (12) , Account Manager (9) , Customer Service Agent (6) , INSURANCE VERIFIER (6) , Customer Service (4) , Team Leader (4) , Brand Specialist (3) , Customer Service (CSR) (3) , Member Support Representative (3) , Recruiter (3) , Administrative (2) , Bilingual Customer Service Representative (2) , Brand Ambassador (2)

What are the pros of working at Connexus Resource Group according to real employee reviews?

"Work from home is good" ((in 30 reviews)); "Management is friendly and helpful and very supportive." ((in 14 reviews)); "Connexus is a company that allows you to grow and succeed by providing great leadership and learning opportunities." ((in 13 reviews)); "Great benefits and offers PTO!" ((in 12 reviews)); "and I am able to work in the comfort of my own home with the most amazing coworkers that I consider friends." ((in 10 reviews))

What are the cons of working at Connexus Resource Group according to real employee reviews?

"You have to provide your own computer will low pay plus the computer needed a lot of memory ram" ((in 44 reviews)); "They tell me I do a great job, but I never got a raise after 2 years of employment" ((in 6 reviews)); "Told supervisor nothing they can do as you are not in touch with upper management." ((in 3 reviews)); "life balance and the opportunity to plan time off according to personal needs." ((in 3 reviews)); "get it together, $13/hour in 2026 is not a livable wage and it is not competitive or fair compensation." ((in 3 reviews))

What are employees saying about Connexus Resource Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Connexus Resource Group layoffs and their outlook for job security at Connexus Resource Group in 2026.

Connexus Resource Group reviews

3.0

Be the first to recommend this company

(161 total reviews)

Rob Schow

100% approve of CEO

Ratings by category

5.0

Diversity & inclusion

5.0

Compensation and benefits

4.0

Culture & values

4.0

Work/Life balance

4.0

Senior management

3.0

Career opportunities

Connexus Resource Group has an employee rating of 3.0 out of 5 stars, based on 161 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Connexus Resource Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

161 reviews

5.0

May 8, 2026

Good People, Good Energy

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Good people, supportive leadership, friendly coworkers, lots of different opportunities to move up.

Cons

Can get busy and stressful during high volume periods.

Connexus Resource Group Response

3w

Thank you for the thoughtful feedback and for being part of Connexus for more than five years. That level of commitment means a great deal to us. We’re glad to hear the supportive culture, leadership, and growth opportunities have made a positive impact on your experience. Operations can definitely become fast paced during high volume periods, so we especially appreciate the recognition of the team environment during those times. We also appreciate your advice regarding communication and transparency. As the company continues to grow, maintaining a strong culture and keeping teams informed will remain a major focus. Thank you again for your continued hard work and for taking the time to share your experience.

2.0

Apr 2, 2026

Supportive team but very low pay, heavy micromanagement, and very poor communication

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The team leads are all genuinely good people who are great to work with. very understanding and very willing to help! you get to work from home you get the legal minimum benefits

Cons

the pay is an absolute embarrassment. get it together, $13/hour in 2026 is not a livable wage and it is not competitive or fair compensation. there is a LOT of micromanaging going on for nearly every aspect of the job, which causes this feeling that you aren’t trusted to do even basic tasks without real time supervision. everything you do is excessively monitored, logged, and kept track of to an honestly absurd degree; if you are one minute late from break because something comes up, somebody will be DMing you to ask why. if you spend a few minutes after a call to finish your notes correctly (which are required to be very long and detailed, which is why it takes so long!) then somebody will be asking you to explain yourself. everybody including your own boss is massively overworked, team lead or mentorship positions if offered to you are honestly not worth the extra dollar, you will have a workload that really should be 2+ people there are multiple accounts for everything. you have two teams accounts, two email accounts, two company accounts.. and you are expected to keep track of all of them during your shift. about half of your workload is redundant accounts and recordkeeping, ex. typing in the same exact notes across two different platforms. the requirements for these notes is also unnecessarily thorough and far more detailed than it really needs to be; this causes a lot of wasted time, and then you get coached for spending too much time finishing your notes after a call…

Connexus Resource Group Response

4w

Thank you for taking the time to leave such honest feedback. We really appreciate you recognizing the effort and support your team leads provide. Frontline leadership has a huge impact on the day to day experience, and it means a lot to hear they’ve been understanding and helpful. We also hear the frustrations you raised around pay, micromanagement, workload, and communication. Customer service roles can already be demanding, and when systems, processes, and expectations feel excessive or disconnected, it adds unnecessary stress. Your comments about redundant platforms, detailed note requirements, and constant status tracking are valid concerns and the kind of feedback we need to hear. As we continue growing, we know there’s work to do in simplifying processes, improving communication between teams and clients, and creating a better balance between accountability and trust. We also understand the concerns around compensation, especially as cost of living continues to rise. Thank you again for being candid and for continuing to show up and support your team. Feedback like this helps us identify where we need to improve and where we need to do better for our employees.

5.0

Jan 26, 2026

Great

Tier 2 agent

Recommend

CEO approval

Business Outlook

Pros

Remote good management room for advancement

Cons

Off shore agents not recognized for your hard work

Connexus Resource Group Response

4w

Thank you for your feedback! We’re glad to hear you’ve had a positive experience with remote work, management, and advancement opportunities at Connexus. We also appreciate you raising concerns around recognition. Every team member’s contributions matter and creating an environment where employees feel valued for their hard work is important to us. Thank you for being part of the Connexus team and for taking the time to share your experience.

Viewing 4 - 6 of 161 Reviews

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