Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Connexus Resource Group

      Engaged Employer

      Connexus Resource Group reviews

      3.5

      60% would recommend to a friend

      (249 total reviews)

      Rob Schow

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Work/Life balance

      3.6

      Culture & values

      3.5

      Senior management

      3.4

      Career opportunities

      2.9

      Compensation and benefits

      Connexus Resource Group has an employee rating of 3.5 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Connexus Resource Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      249 reviews
      2.0
      Apr 2, 2026

      Supportive team but very low pay, heavy micromanagement, and very poor communication

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team leads are all genuinely good people who are great to work with. very understanding and very willing to help! you get to work from home you get the legal minimum benefits

      Cons

      the pay is an absolute embarrassment. get it together, $13/hour in 2026 is not a livable wage and it is not competitive or fair compensation. there is a LOT of micromanaging going on for nearly every aspect of the job, which causes this feeling that you aren’t trusted to do even basic tasks without real time supervision. everything you do is excessively monitored, logged, and kept track of to an honestly absurd degree; if you are one minute late from break because something comes up, somebody will be DMing you to ask why. if you spend a few minutes after a call to finish your notes correctly (which are required to be very long and detailed, which is why it takes so long!) then somebody will be asking you to explain yourself. everybody including your own boss is massively overworked, team lead or mentorship positions if offered to you are honestly not worth the extra dollar, you will have a workload that really should be 2+ people there are multiple accounts for everything. you have two teams accounts, two email accounts, two company accounts.. and you are expected to keep track of all of them during your shift. about half of your workload is redundant accounts and recordkeeping, ex. typing in the same exact notes across two different platforms. the requirements for these notes is also unnecessarily thorough and far more detailed than it really needs to be; this causes a lot of wasted time, and then you get coached for spending too much time finishing your notes after a call…

      avatar
      Connexus Resource Group Response
      1mo
      Thank you for taking the time to leave such honest feedback. We really appreciate you recognizing the effort and support your team leads provide. Frontline leadership has a huge impact on the day to day experience, and it means a lot to hear they’ve been understanding and helpful. We also hear the frustrations you raised around pay, micromanagement, workload, and communication. Customer service roles can already be demanding, and when systems, processes, and expectations feel excessive or disconnected, it adds unnecessary stress. Your comments about redundant platforms, detailed note requirements, and constant status tracking are valid concerns and the kind of feedback we need to hear. As we continue growing, we know there’s work to do in simplifying processes, improving communication between teams and clients, and creating a better balance between accountability and trust. We also understand the concerns around compensation, especially as cost of living continues to rise. Thank you again for being candid and for continuing to show up and support your team. Feedback like this helps us identify where we need to improve and where we need to do better for our employees.
      3.0
      Feb 5, 2026

      Couldn't care less about you

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job is nice while it lasts.

      Cons

      If it's a temporary campaign with the opportunity to transfer to another campaign be prepared to not have that transfer. They stopped hiring in Missouri and they didn't notify me until the very last day of the job that they couldn't transfer me because it counts as a rehire. I was stuck finding a completely new job with no notice. I was a team lead and I had to pick which employees on my team were going to not be offered to transfer which is understandable, but they weren't notified until the last day of the job.

      avatar
      Connexus Resource Group Response
      4mo
      Thank you for sharing this feedback. We’re sorry to hear that your experience at the end of your campaign felt abrupt and disappointing. Transition periods between client programs can be complex, particularly when hiring restrictions or state specific limitations change unexpectedly. That said, communication should always be timely and transparent. No one should feel caught off guard when it comes to their employment status. We also recognize how difficult it must have been to navigate those decisions as a team lead. Being put in a position where you’re managing impact on your team while facing uncertainty yourself is not easy. Your comments around clarity and honesty are taken seriously. Clear expectations and straightforward communication are fundamental to maintaining trust, especially in temporary campaign environments. We appreciate the time and leadership you gave while you were here and will continue working to strengthen how transitions are communicated and managed moving forward.
      3.0
      Jan 28, 2026

      Employment Experience

      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great WFM opportunity. Good Technology Support. Responsive and Positive Management

      Cons

      Terrible Benefits - plenty of options with little to no value (employee is almost better off without them) No pay on Holidays - Holidays are akin to wage garnishment or a penalty.

      avatar
      Connexus Resource Group Response
      4mo
      Thank you for your thoughtful feedback and for your continued time with Connexus. We are glad to hear the work from home structure, technology support, and management responsiveness have been positive parts of your experience. That consistency matters. We also hear your concerns regarding benefits and holiday pay. Benefits should provide real value, not just options on paper, and we understand the frustration when they fall short of expectations. As we continue evaluating our total rewards strategy, input like yours plays an important role in shaping future improvements. We appreciate your candor and your contribution to the team.
      Viewing 79 - 81 of 249 Reviews
      Related searches: Connexus Resource Group jobs | Connexus Resource Group salaries | Connexus Resource Group benefits | Connexus Resource Group interviews
      ReviewsConnexus Resource Group reviews

      Glassdoor has 262 Connexus Resource Group reviews submitted anonymously by Connexus Resource Group employees. Read employee reviews and ratings on Glassdoor to decide if Connexus Resource Group is right for you.