DISH reviews

2.8

32% would recommend to a friend

(7,806 total reviews)
avatar

Charlie Ergen

26% approve of CEO

26% positive business outlook

DISH has an employee rating of 2.8 out of 5 stars, based on 7,806 company reviews on Glassdoor which indicates that most employees have an average working experience there. The DISH employee rating is 22% below average for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Sep 28, 2013
Recommend
CEO approval
Business Outlook

Pros

I made $93,000 from August 2012- august 2013, so compensation and the employee stock option. Read my cons. Good luck.

Cons

It started off like a fairy tale and it ended like a massacre. I was a bright, 19-year-old optimistic young mother when I started this job back in June 2012. Training was easy and I excelled at ABAY (on the phone training) pulling 10-12 sales a day when the average was 6-8. My first paycheck (biweekly) that included commission was over $3000!!! I was thrilled and thats how it all started, my downfall. Everyone knew my name, I was in the top 2 percent in the nation for selling consistently that year. I loved my job as much as I loved the money, but it wasn't about selling the product it was about selling my soul. In the back on my head on every single call my manager was telling me "think about your son not the customer" when I knew what I was selling was not what the customer needed or even wanted. The push with this company is horrid, if you miss goal you were on the chopping block and I didn't want that to happen because I had a son to support. How I was able to succeed, they made me thirsty, you are on a team of 18 people, under one coach and they make it seem like a competition. To be the best you gotta put in the time I averaged 50-60 hours a weeks, overtime in normally mandatory and if you do not do overtime they take your bonuses away which make up half your check. I year passes by before I knew it, work and sleep work and sleep I did not realize my son was even two... I became depressed and overweight, I went to the doctor and was diagnosed with PCOS and then I decided to make a change in June 2013 and July 2013 I decided to chill out a little bit, spend more time with my family. I did 40 hours a week, and my paychecks were cut in half, in August my husband got laid off so I went back to doing 55-60 hours again and that's when I went back to making $8000-$9000 a month... And then it happened, my coworkers started talking behind my back saying I was being shady... I noticed almost all of my calls we're being monitored when on average they normally monitor 5-6. They were looking for a reason to let me go and they did. They advertise $70,000/year and I made over $90,000 because I knew how to talk and be kind and empathize with my customers. The last week of my employment I was sick. I had to put a few people on hold, that was their excuse "call avoiding". Tell me how a person that puts in 50-60 hours a week for over a year, try's their very best to succeed, and takes more calls then the average person, gets fired for call avoiding. I felt like killing myself this was the end... I broke down crying in the office but then I realized I was relieved. Dish network almost ruined my life. The money made me sick, it made me disconnect from my family, at this job you do not make friends everyone is your enemy. Money is not everything. If you are a single person with no life that can dedicate 60 hours a week then this job is for you but remember be careful of whose radar you get on. It's a sad life working here, the coaches make twice as less as the best agents, so if you are looking to move up the ladder it stops here. (I had a coach on my team actually that fought to be a sales agent again). They play favorites so do not get on anyone's bad side. There were 3 other ladies on my team "call avoiding" that are still there to this day (one who had slept with two of the coaches) . If you do have children the medical does not pay for anything, make sure you have a spouse that can provide medical benefits. The deductible it unrealistic. They do not take women seriously so be aware of that as well, it's a dog eat dog world.

1.0
Feb 10, 2022

Bad pay, worse culture.

Recommend
CEO approval
Business Outlook

Pros

Not much. All you need to know is their motto is "the best benefit is the opportunity". They sincerely say that at Dish.... Some managers/team leads are okay, but once you get up to the VP level it gets toxic fast.

Cons

They under pay everyone. Significantly. They gave a pay raise to a lot of employees that amounted to nearly 20% last year and even with that raise, their salaries were still 3 years behind the industry averages. And they acted like it was huge favor to pay you a little more, but still well below average. Which brings us to culture. The culture here is horrible. Strict work hours. Time tracking and hassling you if you're arriving a second past 9. Your manager will call you into the office like you're a child asking for an explanation. Dish loves to infantalize its employees. Especially about..... WFH/remote work. The chairman of the company, in a ATM meeting, referred to those employees that wish to have WFH options as "sociopaths". Now, Dish is plagued with attrition (wonder why?) and all teams are at least a few people short. Don't worry. That won't stop them from asking you if you could do additional work and maybe even ask you to support another team or two or several additional projects. The benefits suck. Medical and dental are really bad. The PTO is a joke. You don't get normal holidays like MLK day off. And if they do give you a Christmas Eve off they will remind you they're doing you a huge favor. The company sucks. Outdated tech, banking on 5g to save them.

2.0
Jan 6, 2021
Recommend
CEO approval
Business Outlook

Pros

There is great opportunity to grow or change your career here. You see and hear of many examples of call center agents working their way up to become execs, or someone with no marketing background switching from a different department and changing their career. DISH expects a lot from you, but the experience you get in return is super valuable. The employees are DISH are pretty great too, and became the main reason I stayed for a while.

Cons

There are some awful, toxic people in HR... specifically on the leadership team. When you have the nickname "The Mean Girls Club" for several of the Sr. Managers, Directors, and VP within the group, you know something is wrong. They don't actually care for the employees, and only about their personal careers and how they appear to the presidents and chairman. They gossip about employees, spread rumors about HR employees that stand up to or disagree with them, and are stuck in an echo chamber of their incestual friend group. Anyone looking to join the HR team at DISH, PROCEED WITH CAUTION. Many of the HR Managers and Supervisors are great people, but it's that next tier you have to worry about.... and they are the ones who decide your pay and performance scores. While I like the CHRO, he seems to have thrown in the towel and given up on trying to make positive changes. DISH also does not value ethnic and gender diversity as a company, and that comes specifically from the chairman. They use the guise of "diversity of thought" for their hiring ideologies, but just by looking at the executive slate, prioritize white men. There are also several departments that are dominated by white men, and also have a toxic leadership team: Customer Retention and In Home Services. COVID-19 cases have also been running rampant through multiple of the DISH locations, yet leadership still felt the need for employees to still be in the office, despite the employees being able to prove that they are just as successful as a remote workforce. The idea of having work-from-home employees is such a sinful concept to Charlie and Erik, and it left an incredibly poor taste in the mouth of most employees.

Viewing 28 - 30 of 7,806 Reviews

Glassdoor has 8,261 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.