Very long work hours. We are on a 4 day 10 hour work schedule, but overtime is mandatory. We do not clock out until they let us. We are assigned more work than we are required and our routes are comprised by a computer that has us drive back and forth often times passing other techs because we are going where they are leaving.
Metric requirements that are improbable to attain, and we're held accountable for them. We are penalized for metrics that are out of our control such as completion rates and connectivity. If a customer cancels a work order or the job cannot be done due to no line of sight, we are told, "All techs are subject to the unfairness as well." Not all trouble calls are due to poor workmanship. Customers alter the system, or Dish equipment fails, and yet, it is the techs fault. If our metrics are good enough, we get a bonus, but this bonus system is designed to make it harder to achieve, and that keeps money in Dish's pocket.
Micromanage! Guides are to be followed step by step from beginning to end by all techs on all jobs. Not all jobs are the same, and the guides are so elementry that all techs who have field experience know the guides do not apply. They give us tools, but we cannot use our own tools. Is there a difference between my screwdriver and the one they issue us? According to Dish, there is, and they threaten to throw ours away if we're caught with them. They cannot even be honest with themselves and admit the truth.
Health benefits. OK. If you call a health savings account which is thousands out of pocket before they contribute, yes, Dish has health benefits. Please!
