DISH reviews

Unfair with the scheduling. it's a call center

Full of lies from interview to training to graduation to sales floor. You start out in this interview process with coaches who just simply run the interview and tell you EVERYTHING that you want to hear. They tell you that their top reps are making $80k-$90k per year. This may have been true in the past and they may have had 1 or 2 reps do that out of 600. Then they give you this line of bull that "they have been given permission to hire a few hundred reps and they are going to fill the center" which has a hundred empty desks which cannot be filled because people quit so fast or are fired so fast that they can never hire enough to fill the empty desks. Then you are told in training how easy this job is, you are only selling TV, they call you, follow the script and you'll make thousands a week. They lie about the hiring process week after week after week. They give you 2 weeks of classroom training that does NOT prepare you for the idiots that call in wanting service, but have no money, no credit or debit card. You are NOT TOLD that there is a close ratio goal of 30% when you get on the sales floor. It's 28% and you are doing well....hang on, yes I said 28%! Close ration goal of 28%....why is this? If you get a call and the customer lives on a 3rd floor or above apartment, you cannot sell them, you have to send them to a third party installer...but YOU GET NAILED on your close ratio. You CANNOT close them as a rule, but it goes against your close ratio. What dumb ass came up with that...Oh his name is Kerin or something not normal close to that. If you get a call from a person that is ALREADY a customer and they just want to ask a question, IT GOES AGAINST YOUR CLOSE RATIO! If you get a call and the call DROPS, IT GOES AGAINST YOUR CLOSE RATIO! You take 15 to 30 minutes dealing with some idiot people only to find out that they have No Credit or Debit card so you cannot close them....yep goes against your close ratio, answer from Management is to beg them to ask someone to sign up for them, customer has no money, beg them to borrow from someone. I had my coach tell this guy to knock on his neighbors door to ask for $42, neighbor slammed the door on him of course. They have a sales bonus that is stupid as hell as well which was great but because too many reps were making money then raised the goal and now hardly anyone makes it.....how do you get this? Sell customers packages that they DONT need or want. BUT you do one wrong thing and they penalize you financially.....they record the calls and if you make a mistake they give you Auto Fails and Non Negoiables.....they take 3 sales away if you make a mistake on 1 sale. This is a ridiculous place to work and the coaches walk around trying to keep people positive in a extremely negative environment. The coaches lie to everyone telling them the same story....they make money when you make money so if you are getting all crap calls and not making sales, they actually tell you that it YOU and NOT THE CALLS. You can have tons of calls that you can do nothing about and no way to close, but they say your not following the script, your tone is negative....how about the idiot marketing people are trying to get every deadbeat they can with $19.99 package that NO ONE wants or can use