DISH reviews

ok. great people with a lot of potential. was very nice working here. really enjoyed senior management

Dish has taken many steps to change the way they treat and look at its employees. Some of the changes are: • Expectations about how our leaders are to manage • The amount and content of our training programs throughout the company • How we manage our scheduling, including overtime and holidays • The tools and equipment you need to do your job productively and with greater ease Also, they are implementing a new indexing system to measure call center employees. With this system there will not be any goals that agents need to hit. Instead, they will be ranked with everyone in the company taking the same call types and will need to be at or above the average. This new system will help by not hurting agents when events outside of their control effect thier calls. For instance, customer satisfaction will be lower and call times may be higher during severe weather. The culture at the call centers is very different than it is at the corporate office. The call centers have a much more dynamic, fun, and engaging atmosphere.