Great place to work, extremely difficult job dealing with frustrated customers and meeting performance goals
Pros
Good sales/incentive programs, up to $7 per sale if over 13% sales rate, phenomenal moneymaker if your a good salesperson on the phone. Documented bonus of $1000+ in October 2011. Great co-workers Very flexible working schedule
Cons
Sales/Incentive program metrics virtually impossible to hit; need to have 100% in QA, CSAT, AHT and repeat calls. Only way to hit all the metrics is by circumventing business rules or abuse of the system. It can be done, but at the cost of being terminated if discovered. Promotion guidelines change on the fly; One week your qualified for a position, next week, a new metric is included to qualify you for a higher position, and you no longer qualify. Leads employees to think that favoritism is at play. Job security is non existent as you can be terminated for bad performance with only 2-4 weeks to substantially improve metrics.