Pros
Room to grow within if you perform well, company events with good food, excellent cafeteria (my favorite part)
Cons
Ridiculously overdone Classroom training, not enough hands on training, newbies tend to get the worst schedules because they don’t have as much time on the phones (I had to work Christmas Eve, Christmas Day, New Years eve and New Year’s Day), horrible attendance policy that kept getting worse! If your sick or late you get points and they add up but they stay with you for a year! Mandatory overtime (sometimes this was a plus). No matter how hard you work or how many extra hours you put in, how quickly you were promoted, etc; They will always treat you like you’re disposable. They don’t care. Especially when I was pregnant and sick. They even took all but about $40 of my final check for “borrowed PTO”, but you didn’t even get a choice, if your weren’t there for your shift because your sick or anything else, it counts as PTO.