DISH Tech Support Representative reviews

2.1

77% would recommend to a friend

(46 total reviews)
avatar

Charlie Ergen

Not enough data to show CEO approval

3% positive business outlook

Tech Support Representative employees have rated DISH with 2.1 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have an average working experience there. DISH is rated 41% below average by Tech Support Representative professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

46 reviews
1.0
Jun 14, 2019
Recommend
CEO approval
Business Outlook

Pros

The only good thing they offer is work at home.

Cons

They reward those that are will to cheat and manipulate the stat system that they have in place. They want you to complete all trouble shooting steps within 10min then send a tech if needed. The only problem with this is, some of the troubleshooting is 20+ steps long. So here's the problem, follow the steps and it takes 30+ min or just send a tech. They track both so good luck.

1.0
Nov 27, 2018

Stressful

Recommend
CEO approval
Business Outlook

Pros

Ability to work at home.

Cons

Management doesn’t care about employees and a lot of shady things happen and when things are brought to light to HR nothing is ever handled.

2.0
Dec 28, 2017
Recommend
CEO approval
Business Outlook

Pros

The benefits are pretty good, they have plenty of incentives to take advantage of if you work hard for them. Pay differentials eliminate taxes to a point. Break room is amazing.

Cons

Advancement is limited; policies and rules restrict your ability to control your metrics. Customers are hard to work with. Training isn’t sufficient enough to when you get out on the floor there isn’t enough resources to prepare new agents for certain scenarios. Either that, or your support is missing when you need it most.

Viewing 16 - 18 of 46 Reviews

Glassdoor has 8,270 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.