Discover needs fresh talent and outside world perspective (technology, social media, brand image). Documentation processes are outdated and unorganized. There is no on the job training for people transitioning into new roles, given the fact that trying out new roles is encouraged to the highest degree. Management is somewhat lost and direction is not good. People are very big on the blame game, since everyone is always moving around, it gets frustrating getting things done as some one or the other has "just moved in". Rather than making sure that thorough controls and research goes into projects, people are more focused on correcting blunders and operational errors. Favoritism is extremely rampant to the point that you will be made manager (no college degree required) if you are a favorite, compared to a candidate with credentials such as a Masters degree and work experience from other places. HR is absolutely insufficient when it comes to talent management and compensation brackets. A person who has been with Discover for some time can get paid lower than a person who just came in on a junior position. Biggest shocker is that 99% Discover employees use and prefer Visa MasterCard and American Express. Shows how much they value their own product and how how hard they are working to make it the best.
