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      Ellucian

      Engaged Employer

      Ellucian reviews

      3.7

      66% would recommend to a friend

      (1,399 total reviews)
      avatar

      Laura Ipsen

      74% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      Ellucian has an employee rating of 3.7 out of 5 stars, based on 1,399 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ellucian employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      1K reviews
      5.0
      Dec 27, 2016

      Good Company

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good hours, caring people, collaborative

      Cons

      late hours, company still transitioning

      1.0
      Dec 21, 2016

      Time to go....

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great customers. Great mission. Enjoyed my time at the company but see below:

      Cons

      No one tells the truth. Executives don't want to hear the truth. Cloud Strategy is a joke and just window-dressing for Workday competitive deals. Turn over in the sales team tells you that people see through the story. People have lost confidence and can't keep lying to the customers. Roadmap transparency used to be a great sales point, now we're hiding the roadmaps. Customers see through this. We have a long way to go to hit the numbers, stop making promises to the investors you know can't be met. Time to go...

      4.0
      Dec 19, 2016

      Tier 1 Help Desk

      Tier i help desk
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very flexible management team. During peak in the Fall and Spring, team leads ensure representatives are providing the best caller experience by reviewing past calls. My experience as a whole at Ellucian was a fairly positive experience. Position allows for upward growth in tech support.

      Cons

      Sometimes during even normal operating hours, some team leads would not review call feedbacks until several weeks after the call. This may result in habits that could be avoided if teamleads could address these issues more quickly. During training sessions for new clients, the presentations would often be very quick and not verbose enough to allow for questions.

      Viewing 1084 - 1086 of 1,399 Reviews
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      ReviewsEllucian reviews

      Glassdoor has 1,651 Ellucian reviews submitted anonymously by Ellucian employees. Read employee reviews and ratings on Glassdoor to decide if Ellucian is right for you.