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Embassy Suites

Part of Hilton

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Embassy Suites reviews

3.3

51% would recommend to a friend

(1,197 total reviews)
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Christopher Nassetta

73% approve of CEO

48% positive business outlook

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews
4.0
Aug 8, 2015
Recommend
CEO approval
Business Outlook

Pros

New management company (Spire Hospitality) provided capital for much needed renovation. GM creates comfortable culture and provides opportunities to cross train or learn new areas. Seattle area has strong demand for business, leisure and groups. New management company is acquiring hotels in other areas of the country providing some options for career growth if you are willing to relocate. Work/Life balance was reasonable for departments that were correctly staffed.

Cons

Badly needed renovation was long overdue. Management company should have allowed some decrease in occupancy or even complete closure during most destructive periods of renovation. Hotel was often understaffed and turnover in all levels of positions. Pay and benefits were average. Can not take PTO until after a year and no sick pay. As a franchise, you are not equally supported by Hilton as other Hilton managed properties.

5.0
Jun 29, 2015

Supportive team environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hard-working staff who help new staff get up-to-speed quickly. Caring managers who acknowledge hard work with monetary and non-monetary awards.

Cons

Nature of the work is repetitive.

5.0
May 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Hands off management, great guest relationships, great money. Hotel management lets someone that shows great leadership skills and personal responsibility completely run the show and there is a lot of freedom, at least this is true for my location.

Cons

Some rules enforcement with guests such as no smoking on the patio and no outside food really make for awkward situations and unhappy guests. Serious lack of training so you must show some personal responsibility and pride in your job because they don't push skill development for servers and bartenders.

Viewing 37 - 39 of 1,197 Reviews

Glassdoor has 1,230 Embassy Suites reviews submitted anonymously by Embassy Suites employees. Read employee reviews and ratings on Glassdoor to decide if Embassy Suites is right for you.