Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has been stable over the past 12 months.

How satisfied are employees working at Embassy Suites?

50% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and other perks" ((in 66 reviews)); "Banquet staff were all kind people and great to work with." ((in 47 reviews)); "Met some great people and enjoyed the work." ((in 45 reviews)); "Great coworkers and discounts on rooms." ((in 35 reviews)); "Fun work environment" ((in 14 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 97 reviews)); "Low pay and dealing with angry guests." ((in 84 reviews)); "very busy and long hours" ((in 33 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 19 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

Embassy Suites reviews

3.3

50% would recommend to a friend

(1,199 total reviews)

Christopher Nassetta

66% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,199 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews

4.0

Jun 20, 2019

A great place to grow

Busser

Recommend

CEO approval

Business Outlook

Pros

the pay is good and the experience of working with a team is even better. if you are cool with meeting new people each day then this is the job for you.

Cons

early mornings for breakfast team.

1.0

Jun 20, 2019

Poor Leadership at WCG Hotels

Catering manager

Recommend

CEO approval

Business Outlook

Pros

Discounted rates at other Hilton properties

Cons

Low pay, ownership doesn’t pay vendor bills, not given tools to do job (collateral, vendors won’t work with you, sales kits) unrealistic goals coming out of poor renovation where rooms have TVs and phones that don’t work and leaks in meeting rooms and offices.

4.0

Jun 11, 2019

Great environment

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Communication is big here, so everyone’s on the same page and there’s a little frustration. Great team environment as well

Cons

Improve paid time off program. It’s a shame it takes three years to get two weeks of vacation time a year.

Viewing 679 - 681 of 1,199 Reviews

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Embassy Suites reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

A great place to grow

Poor Leadership at WCG Hotels

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