Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has been stable over the past 12 months.

How satisfied are employees working at Embassy Suites?

50% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and other perks" ((in 73 reviews)); "The staff is great and communicate well." ((in 44 reviews)); "Met some great people and enjoyed the work." ((in 43 reviews)); "Great coworkers and discounts on rooms." ((in 31 reviews)); "Fun work environment" ((in 14 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 97 reviews)); "Low pay and dealing with angry guests." ((in 88 reviews)); "long hours and very over" ((in 30 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 18 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

Embassy Suites reviews

3.3

50% would recommend to a friend

(1,199 total reviews)

Christopher Nassetta

66% approve of CEO

47% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,199 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews

5.0

Apr 18, 2019

Family

Engineering

Recommend

CEO approval

Business Outlook

Pros

It's a great atmosphere, plenty to do and work, the staff, especially the Supervisors and Management are kind, understanding, but at the same time stern on following procedure and rules :)

Cons

I wish it was closer to home

3.0

Apr 16, 2019

Hotel benefits 🎉🎉🎊

Housekeeping supervisor

Recommend

CEO approval

Business Outlook

Pros

Hotel benefits is main reason I worked there and that is why I’m thinking about going back, you can book a 5* hotel room for 75$ a night anywhere in the world , of course if they have Hilton hotel

Cons

The worst thing about this job was high turnover, so you work with the person and tomorrow they leave and the same thing over and over again. Because it means whoever comes to replace him/her needs to be trained, which is on me, so yeah training a new person almost every week isn’t fun if they decide to leave right after as it was how much for them

4.0

Apr 16, 2019

Heavy work

Sales coordinator

Recommend

CEO approval

Business Outlook

Pros

Staff was well to get along with

Cons

Hilton brand was very picky about each little thing

Viewing 688 - 690 of 1,199 Reviews

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Embassy Suites

Embassy Suites reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Family

Hotel benefits 🎉🎉🎊

Heavy work

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