Does Embassy Suites pay their employees well?

According to anonymously submitted Glassdoor reviews, Embassy Suites employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Embassy Suites. This rating has been stable over the past 12 months.

How satisfied are employees working at Embassy Suites?

50% of Embassy Suites employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Embassy Suites 3.2 out of 5 for work life balance, 3.0 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Embassy Suites?

Front Desk Agent (92) , Bartender (37) , Front Desk Receptionist (34) , Banquet Server (33) , Night Auditor (31) , Housekeeper (26) , Guest Service Agent (23) , Sales Manager (23) , Server (23) , Guest Service Representative (18) , Front Desk (17) , Server/Bartender (12) , Night Auditor/Front Desk Agent (10) , Sales Coordinator (10) , Catering Sales Manager (9)

What are the pros of working at Embassy Suites according to real employee reviews?

"Good benefits and hotel discounts" ((in 63 reviews)); "Met some great people and enjoyed the work." ((in 44 reviews)); "Banquet staff were all kind people and great to work with." ((in 43 reviews)); "Coworkers were nice and all got along for the most part." ((in 34 reviews)); "The money was good." ((in 13 reviews))

What are the cons of working at Embassy Suites according to real employee reviews?

"The management was poor and biased" ((in 95 reviews)); "Low pay and dealing with angry guests." ((in 86 reviews)); "very busy and long hours" ((in 30 reviews)); "If you don't have good manager's prepare to throw away all the awesome perks because It's not worth it." ((in 23 reviews)); "Upper management wanted complete control and was pretty terrible to staff if you were not in their “click”" ((in 18 reviews))

What are employees saying about Embassy Suites layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Embassy Suites layoffs and their outlook for job security at Embassy Suites in 2026.

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Embassy Suites

Part of Hilton

Embassy Suites reviews

3.3

50% would recommend to a friend

(1,198 total reviews)

Christopher Nassetta

66% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,198 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Embassy Suites has an employee rating of 3.3 out of 5 stars, based on 1,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Embassy Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

1K reviews

4.0

Oct 16, 2017

Great team

Front desk

Recommend

CEO approval

Business Outlook

Pros

Awesome, international team, very friendly, helpful and fun guys to work including managers.

Cons

Wages of front desk agents - the property is busy, good customer care skills are required and the pay comparing to requirements is inadequate - good as for the temporary job, that's why staff turnover is huge.

4.0

Oct 6, 2017

Not bad, but with downsides.

Maintenance technician

Recommend

CEO approval

Business Outlook

Pros

Steady Work, Flexible Hours, good learning experience

Cons

The management could be "clique-y", low allocated budget for repairs affected guest safety.

4.0

Oct 5, 2017

Front Desk Night Manger

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This hotel is a good learning hotel .

Cons

Need to update the hotel

Viewing 796 - 798 of 1,198 Reviews

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Jobs at Embassy Suites

Hotel Front Desk Agent

Overnight Hotel Shuttle Driver